About the role

We are looking for a Support Engineer who is both highly technical and deeply customer-focused to join our rapidly growing team. You will be the go-to technical resource for our customers, helping them troubleshoot issues, and quickly fix and identify product flaws.

What You’ll Do

Feature Development: Build new features inside the Sendblue ecosystem that customers are repeatedly asking for
Technical Support: Help our customers with issues they face with Sendblue integrations
Escalation & Incident Management: Communicate priorities and timelines to both customers and internal stakeholders, and effectively communicate incidents to customers.
Customer Advocacy & Feedback: Share insights with product and engineering teams to inform roadmap decisions.
Documentation & Process Improvement: Maintain and improve our support knowledge base, FAQs, and internal documentation.

What We’re Looking For:

Minimum 1+ years of technical work experience
Proficient in Next.js
Experience with CRM systems (GoHighLevel, Close.io, Hubspot preferred).
Exceptional communication and interpersonal skills with the ability to build rapport quickly.
Proven ability to manage multiple customer relationships and prioritize effectively.
A proactive and problem-solving mindset with a “figure-it-out” attitude.

About Sendblue

Sendblue lets businesses send iMessage from inside their CRM.

When it comes to sales, authenticity is everything, and green bubbles aren’t cutting it anymore. In order to get a lead with an iPhone to actually respond to a text in 2025, it HAS to be blue. That’s where Sendblue comes in – we provide a virtual iMessage line directly in a business’ CRM which they can use to message their leads and clients.

Our goal is to provide an over the top experience for our customers in every way, from giving them technology they can’t access anywhere else to ensuring their workflows and sales processes are actually effective. We deeply value the relationships we have with our customers, and keeping them happy and successful is our top priority. We are a lean team based in New York City, and we are growing extremely quickly.