Sendblue
iMessage for Sales
Customer Success Manager
About the role
We are seeking a dynamic and customer-obsessed professional to lead our efforts in onboarding new clients, building long-term relationships, and driving engagement with our blue-bubble-powered platform. You’ll play a pivotal role in ensuring our customers achieve their goals while maximizing the value they derive from Sendblue.
What You’ll Do:
- Customer Onboarding: Lead smooth and impactful onboarding experiences that set customers up for long-term success.
- Retention Strategy: Design and execute strategies to minimize churn and improve customer retention.
- Relationship Building: Cultivate trust and foster strong relationships with customers through regular check-ins, feedback sessions, and proactive support.
- Request Management: Ensure customer requests are addressed efficiently by coordinating with internal teams.
- Advocate for Customers: Represent customer needs and feedback within Sendblue to inform product development and business strategy.
- Insights and Reporting: Maintain a customer health dashboard and share actionable insights with the team to improve engagement and satisfaction.
- Upsell Opportunities: Identify and recommend new product features or upgrades that align with customer growth goals.
What We’re Looking For:
- Some experience in customer success, account management, or a similar role (SaaS or CRM experience preferred).
- Exceptional communication and interpersonal skills with the ability to build rapport quickly.
- Proven ability to manage multiple customer relationships and prioritize effectively.
- A proactive and problem-solving mindset with a “figure-it-out” attitude.
- Some experience with CRM systems (GoHighLevel, Close.io, Hubspot preferred) and Zapier.
- Passion for our technology and intuitive understanding of why customers need it.
What We Offer:
- Competitive salary and performance-based bonuses.
- A high-energy and fast-moving environment.
- Comprehensive health benefits and unlimited PTO.
Sendblue is revolutionizing how businesses communicate. If you’re excited about making a real impact and helping our customers grow with us, we want to work with you!
About Sendblue
Sendblue lets businesses send iMessage from inside their CRM.
When it comes to sales, authenticity is everything, and green bubbles aren’t cutting it anymore. In order to get a lead with an iPhone to actually respond to a text in 2025, it HAS to be blue. That’s where Sendblue comes in – we provide a virtual iMessage line directly in a business’ CRM which they can use to message their leads and clients.
Our goal is to provide an over the top experience for our customers in every way, from giving them technology they can’t access anywhere else to ensuring their workflows and sales processes are actually effective. We deeply value the relationships we have with our customers, and keeping them happy and successful is our top priority. We are a lean team based in New York City, and we are growing extremely quickly.
