Business Operations Generalist

SnapMagic, the leading platform for electrical engineers, is revolutionizing electronics design with artificial intelligence. We help 1.8 million engineers design products like drones, electric cars, and virtual reality headsets 10x faster. SnapMagic recently raised its first round of VC funding from leading Silicon Valley investors to accelerate our business into the next stages of growth.

We are looking for an ambitious and driven Operations Generalist to join our growing team. This fast-paced role is ideal for someone who enjoys wearing many hats, has a knack for problem-solving, and thrives in dynamic environments. You will collaborate cross-functionally and play a critical role in supporting business development, go-to-market strategies, customer success, and more. If you love taking the initiative to build processes, enhance communications, and make a real impact, this role is for you.

What You Will be Doing:

As a startup, this will be a fluid role for someone eager to wear many hats and learn all the business parts of a startup and be right in the action learning while doing. We're looking for doers, action-takers, and people willing and eager to put the reps in needed to learn new skills.  Initial areas of focus will include:

• Customer Success

  • Making sure our customers are getting the best experience with our product, and filling in where needed to assist with QBRs, presentations, etc.
  • Answering customer inquiries swiftly, and building up systems to pre-empt and offload  requests

• Business Development

  • When needed, helping with strategic partnership calls and other business dev needs

• Marketing

  • When needed, helping with PR and marketing launches of new products, social media, etc.

• Recruiting

  • Sourcing and managing employees and contractors, as needed, to help continue to grow our team
  • Establish and manage ongoing processes and help maintain our strong company culture as we scale

• Processes

  • Manage various pipelines to ensure that we are meeting our SLAs and goals

Job requirements

• 5+ years working in an operational or similarly highly cross-functional role
• Strong sense of urgency
• LOVES a fast-paced environment where there's a lot to do and a lot to learn
• Strong reasoning and analytical abilities
• Extremely organized, process and detail-oriented
• Exceptional communication skills - highly responsive, communicates succinctly and clearly
• Available to work full-time in our office in Redwood City

Nice-to-haves:

• Industrial engineering degree
• Experience reviewing commercial/legal agreements

We are looking for past or future founders and leaders who want to build something amazing with us with a bias to action. If that's you, we'd love to chat!