Customer Success Manager

We're a post-revenue, seed stage B2B startup with ARR growing double digits per month. With customer base increasing rapidly, we’re looking for folks who can come in help our customers even more successful.

Below is who we are looking for.

Personality/Capability:

• Quick to adapt. The product and process will change frequently in the ever-adjusting landscape we look to best serve our customers
• Transparent and straight to the point when they have too much going on or feel that they can’t get something done. Willing to open the conversation if they can’t distinguish between a learning curve or overload.
• Lighthearted and focused
• Knowledge driven. Wanting to keep updated on all internal tech stacks, product knowledge, and best practices for the role
• Process orientated

Biggest Necessities:

• Proactive in self-learning and using a trial-and-error method to gain knowledge on all aspects that are Soraban.
• Understands the industry standard and hours will extend as the busy season approaches

Success Manager Experience:

• Bachelor’s minimum
• 3 to 4 years of experience in Support, Success, Account Management
• 6 months+ of sales experience
• Managed retentions through their own book or
• Preferred - Some level of tax industry knowledge

Bonus if:

• You are a self-starter who prefers to identify needs on their own without set task lists.
• You are persistent and determined. You are the type of person who will go through walls to get the job done.

Important Note: This role is currently 100% Remote. In next 6-12 months we will be moving to a hybrid model and will be required to be in office 25% of business days/month. Office locations in San Francisco, Ca ; Tempe, AZ ; and Austin, TX.

We move incredibly fast at Soraban so we've designed our interview process to look for candidates who can hit the ground running quickly.

Below is what to expect in our interview process.

1. Quick phone screen for both of us to get to know each other's situations
2. Second interview with our CX lead.
3. Offer.

The typical interview process should take 10-15 days from start to finish. That said, we have moved more quickly and look to accommodate candidates who might have a short timeline or competing offers. The more information you can share about your situation and where you are in the process, the more we can either attempt to expedite/match, or save you time if we cannot.