Customer Success Manager

Soraban is a post-revenue, seed stage B2B startup with ARR growing double digits per month.

Our mission is to equip accounting firms with cutting-edge solutions that optimize their information intake processes. Through continuous innovation and integrity, we aim to modernize the accounting field, making it more customer-centric and enhancing the lives of accountants and their clients.

With our customer base rapidly increasing, we’re looking for folks who want to come in help our customers even more successful. Is that you?

We have an office in Tempe and Chandler location. This is an in-person role (3-4 times a week).

Who We’re Looking For

Personality & Capabilities:

• Quick to Adapt – The product and process will change frequently in the ever-adjusting landscape we look to best serve our customers
• Clear Communicator – Transparent and straight to the point when they have too much going on or feel that they can’t get something done. Willing to open the conversation if they can’t distinguish between a learning curve or overload.
• Lighthearted and Focused
• Knowledge Driven - Wanting to keep updated on all internal tech stacks, product knowledge, and best practices for the role
• Process-Oriented – Comfortable following and improving structured workflows.

Biggest Necessities:

• Proactive in self-learning and using a trial-and-error method to gain knowledge on all aspects that are Soraban.
• Understands the industry standard and hours will extend as the busy season approaches

Success Manager Experience:

• Bachelor’s minimum
• 3 to 4 years of experience in Support, Success, Account Management
• 6 months+ of sales experience
• Managed retentions through their own book or
• Preferred - Some level of tax industry knowledge

Bonus If You:

• Are a self-starter who prefers to identify needs on their own without set task lists.
• Are persistent and determined.
• Are the type of person who will go through walls to get the job done.

Important Note: This is a hybrid role, and our office is located in Tempe, Arizona.

What We Offer:

• A dynamic and supportive work environment focused on innovation and growth.
• Competitive compensation package including base and commission-based incentives.
• Opportunities for professional development and career advancement - we have a promote from within culture!
• Flexible PTO with a minimum of 15 days off per year encouraged plus paid Holidays.
• Comprehensive health benefits package, including medical and dental coverage.
• Office/Equipment Sign-On Bonus.

Why Work With Us?

• Soraban Reviews on Capterra
• Fast-growing startup with opportunities for professional growth.
• Engaging Company Zoom Socials, Team Building Activities.
• Opportunity to be at the forefront of transforming the accounting industry.

Join us at Soraban and be at the forefront of transforming the accounting industry with our innovative SaaS solutions! Apply now to become a key player in our Customer Success team.

We move incredibly fast at Soraban so we've designed our interview process to look for candidates who can hit the ground running quickly.

Below is what to expect in our interview process.

1. Quick phone screen for both of us to get to know each other's situations
2. Second interview with our CX lead.
3. Offer.

The typical interview process should take 10-15 days from start to finish. That said, we have moved more quickly and look to accommodate candidates who might have a short timeline or competing offers. The more information you can share about your situation and where you are in the process, the more we can either attempt to expedite/match, or save you time if we cannot.