Stayflexi
Operating System for Hotels and Vacation Rentals
Customer Onboarding Specialist - Hotel Industry Expert
About the role
Location: Remote (Night Shit)
Shift timings: Monday to Saturday, 7:30 PM - 4:30 AM IST
Languages: Fluent in English, Gujarati (Must have) and Hindi
Are you passionate about delivering exceptional customer experiences? Do you come from the hotel industry and understand the nuances of hospitality operations? If so, we’re looking for you!
We are hiring a Customer Onboarding Specialist to join our dynamic team. In this role, you will be responsible for ensuring that our customers—primarily hoteliers—are onboarded successfully, equipped to use our software effectively and confident in their partnership with us.
Key Responsibilities:
- Guide customers through the onboarding process, ensuring seamless setup and integration of our platform.
- Map and integrate OTAs (Online Travel Agencies) such as Booking.com, Expedia, and others to our system.
- Provide hands-on support and build trust with customers, winning their confidence by solving their problems and answering their questions.
- Take ownership of customer success by making sure they are equipped to use our platform to its fullest potential.
- Maintain a proactive “get it done” attitude, going above and beyond to help our customers thrive.
- Work closely with internal teams to ensure smooth onboarding and satisfaction of new clients.
Qualifications:
- Hotelier industry experience is a must—you should understand hotel operations, reservations and OTA platforms.
- Fluent in English, Gujarati, and Hindi to communicate effectively with a diverse customer base.
- Willing to work night shifts (Monday to Saturday, 7:30 PM - 4:30 AM IST).
- Strong interpersonal communication skills with a focus on customer empathy and problem-solving.
- A high level of ownership for the company’s success and a commitment to customer satisfaction.
- Experience with OTA mapping and customer onboarding processes is highly preferred.
Why Join Us?
- Work with a fast-growing, innovative company backed by YC in the hospitality technology space.
- Opportunity to make a real impact by helping hoteliers optimize their operations and grow their businesses.
- Collaborative and supportive team culture.
If you’re a self-starter with a customer-first mindset and a background in hospitality, we want to hear from you!
Apply Now and help us make our customers successful!
About Stayflexi
Stayflexi is fundamentally breaking the noon to noon booking model fabric, making every asset of the hotel (rooms, amenities) to be sold on flexible basis. 80% of hotel guests seek for early checkins and late checkouts, 40% of the hotel rooms and amenities are unsold. We are basically enabling true hospitality through technology - Guests should be able to checkin and checkout anytime, and to be able to access hotel amenities with ease.
We are currently offering end to end management and sales platform to hotels, through which hotels can offer direct flexible sales to guests. We are live across 1200 hotels in 6 different countries.
Stayflexi’s founding team is alumni of top universities like Carnegie Mellon, Cornell with strong advisory board from hospitality industry. Current team is full of travel enthusiasts and people who invented and worked on cutting edge technologies. Working for Stayflexi is highly engaging and the work culture is perfect amalgam of tech and travel. If you find yourself already part of the team and meet below criteria, we would love to hear from you.
