Onboarding Specialist

Narrated overview: https://www.loom.com/share/7b003301df12498f8644de289989b69f

About Streak

Streak is a CRM built on Gmail. We’re a remote-first team of 35 people across North America. We’re growing, very profitable, and our customers love us. We’re currently in the ‘goldilocks’ zone with product market fit, real revenue, and a flat internal hierarchy. You’ll have ownership over the initial customer experience and see your/user feedback implemented quickly.

Streak has a strong book of small and medium size business users. We help setup CRM and business systems for teams without dedicated IT support. Often our users are migrating off of a spreadsheet or pen and paper and to a full CRM for the first time. We help new users implement Streak, as well as offer ongoing best practice help, via screenshare and email.

About the role

You will focus on the SMB vertical, owning new implementations for all small to medium sized accounts. This role is focused on implementation and best practice help rather than ongoing relationship management. Most of your video calls with new customers will result in the user having their question or need addressed in that one time interaction. As the go to person for a significant segment of our user base, you can expect up to 5 thirty minute screenshares per day.

Your strengths

1. Motivated → You’re eager to jump into a full day of calls, excited by the chance to assist users in becoming familiar with Streak. You enjoy the rhythm of working through a series of similar tasks, knowing your efforts will make a difference for users.
2. Naturally curious → you excel at asking good questions to learn how different businesses work and what problems Streak needs to solve for our users
3. Love to meet new people → you’ll be the face of Streak for most of our new teams.
4. A way with words → you know how to break down complicated software questions and explain them verbally or in writing
5. Like working face to face (screenshare) → you are energized by spending most of the day working live with other humans via video calls.
6. Process-oriented → you’ll be working with many similar users at a similar time in their user journey. When you find a process that works, you think about how to make it more efficient.

How we work

When we said Streak is in the goldilocks zone, we meant it. Working at Streak means you’ll have resources to accomplish big goals.

When you feel ready, you’ll be given responsibility over onboarding of larger and larger accounts with more and more complex needs. Our team works with individual autonomy and minimal hand holding. You’ll be working on problems that are still at least partially unsolved and require novel approaches. Our team meets twice a week to share learnings and talk through where we are currently stuck.

Join us

We hope the detail in this doc gave you a good sense of who we are and what we’re working on. Our goal was to make it an efficient use of your time. If you found yourself nodding along while reading, we’d love to hear from you. Our interview process is a little non-standard, but we think it gives a good sense of what working at Streak is like.

Namely: we skip the phone screen in lieu of a Loom video introduction and also offer a paid project. The first step is to head on over to our website at hit apply!

Apply | hear back within 2 days

Read the job description and watch the hiring manager’s narration. Apply with standard information + a Loom video. We personally review every applicant and respond to everyone no matter what.

Work on a paid project | hear back within 5 days

A 5 hour paid project that's representative of the work you'll do here at Streak

Onsite | hear back within 3 days

We’ll take ~2 hours to have you meet with the team you’ll be working closely with and talk through some of the decisions you made in completing your project.

Receive offer & get to know the team

Chat with Streakers across the company. Talk through how we work, your offer, the benefits, and any questions you have.