Toma
AI Workforce for Automotive Dealerships
Support Engineer
About the role
You'll be an early member of our support engineering team, helping hundreds of customers across the U.S. onboard on and use game-changing voice AI technology.
Responsibilities
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Owning customer support on the engineering side
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Improving the product through bugfixes and new features
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Working with product engineering and operations teams to proactively discern and fix issues
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Communicating with customers through Slack, Teams, etc., to improve their usage of the Toma product
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Traveling the country to implement the product for customers
Required Qualifications
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A track record of excellence throughout your career
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2+ years of experience in engineering
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Experience with Node.js and TypeScript
Preferred Qualifications
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Familiarity with AWS services (ECS/EKS, IAM, VPC, S3, RDS)
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Experience with containerization and orchestration (Docker, Kubernetes)
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Exposure to observability tools like Datadog
Benefits
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Free lunch and dinner in the office
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Free gym membership
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Free health and dental insurance
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Free travel around the country for customer visits
About Toma
Summary
At Toma, we will build an end-to-end AI workforce for the 2T automotive industry.
Our largest customers spend over 1B on processes that can already be automated with AI, from customer service, to repair order management, to warranty processing, to sales.
We are uniquely positioned to capitalize on this space because:
- our team members are top-notch and have built and sold multiple AI app companies,
- we’ve created a strong foothold in the industry by building a best-in-class voice AI product that has grown through word-of-mouth,
- and we uniquely understand the problems at hand from hundreds of combined hours working at and studying automotive dealerships in person.
How We Operate
We work like a team. Each individual is responsible for driving solutions to their respective problems with the best possible approaches. Everyone is held accountable.
We expect you to drink from the information firehose, and you will have full autonomy when making decisions. We are a no-BS workplace where the best data-supported idea always wins, and we like to move quickly.
We believe that when exceptional people are given autonomy and full context, great things ensue, so you will have an unparalleled opportunity to make an impact at Toma.
Location
We work in-office 5 days a week in the Dogpatch neighborhood of San Francisco. We’re 4 blocks from YC.
