Compliance and Operations Associate

About Truss

Truss, a fast-growing, YC-backed fintech startup, is revolutionizing the construction industry with its all-in-one banking and payment automation platform. By integrating with existing tools, Truss eliminates manual data entry and streamlines the full billing cycle, saving time and boosting efficiency. The high-energy, in-person team is based in San Francisco and works five days a week to innovate and grow.

Benefits

• Equity package with real growth potential.

• Medical, Dental, and Vision coverage.

• Flexible time off: 2 weeks vacation (year one) + 6 flex days.

• Computer and workspace upgrades.

At Truss, we’re building a team of hustlers who are passionate about fintech and ready to make waves. If you’re young, ambitious, and eager to grind with a talented crew, apply now!

Job Description

We are seeking a hands-on Compliance and Operations Associate to join our dynamic team at Truss. This role is pivotal in ensuring compliance with industry standards and supporting operational tasks in a fast-paced fintech startup environment. The ideal candidate will have 2-4 years of experience in compliance, risk management, or operations within a fintech or financial services setting. We’re looking for someone who is detail-oriented, capable of creating and implementing processes, and willing to roll up their sleeves for day-to-day grunt work—perfect for a proactive individual who thrives in a high-energy setting, not someone too senior to handle the nitty-gritty.

Key Responsibilities

• Manage SOC 2 Compliance and Audits : Oversee SOC 2 compliance efforts and audits, ensuring all Vanta checks are maintained throughout the year.

• Handle Bank Requests : Respond promptly and accurately to bank requests for documentation and transaction information.

• Vendor Management : Track and manage all third-party vendors, including securing bank approvals, conducting annual reviews in Vanta, and addressing requests in bank audits.

• Underwrite Applications : Review and underwrite all incoming user applications to ensure they meet Truss’s criteria.

• Fraud and Suspicious Activity Investigations : Investigate all suspicious activity and fraud cases, escalating to Unit & Thread as necessary.

• Policy Oversight : Understand and maintain compliance with all company policies (internal and user-facing), updating them as needed.

• Transaction Monitoring : Conduct daily reviews of flagged transactions, investigating and taking action (e.g., opening tickets or approving) as required.

• Internal Compliance : Ensure adherence to internal requirements, such as annual compliance tests and investor-required anti-harassment training.

• User Complaint Reporting : Provide monthly reports of all user complaints.

Qualifications

• Experience : 2-4 years in compliance, risk management, or operations within a fintech or financial services company.

• Compliance Knowledge : Familiarity with SOC 2 compliance and tools like Vanta.

• Underwriting and Fraud Skills : Experience reviewing applications and investigating fraud or suspicious activity.

• Regulatory Understanding : Strong grasp of fintech regulations and compliance requirements.

• Process Creation : Proven ability to design and implement processes to enhance efficiency and compliance.

• Communication : Excellent skills for managing bank requests, user complaints, and internal coordination.

• Multitasking : Detail-oriented with the ability to juggle multiple tasks in a fast-paced environment.

• Team Fit : Comfortable working in a high-energy, in-person team and eager to tackle hands-on work.

Why Join Truss?

At Truss, you’ll be part of a passionate team transforming the construction industry through cutting-edge fintech solutions. We offer a competitive equity package, comprehensive benefits, and the chance to grow with a rapidly scaling startup. If you’re ready to dive in and make an impact, this is the place for you!