Technical Account Manager

Company Overview:

At Veryfi, we specialize in providing cutting-edge AI and machine learning solutions for expense and document management. Our technology empowers businesses across various industries to streamline their processes, achieve greater efficiency, and gain valuable insights from their data.

Role Overview:

As a Technical Account Manager (TAM) at Veryfi, you will be the primary technical point of contact for our key clients. You'll play a crucial role in ensuring successful onboarding, maintaining strong client relationships, and driving customer satisfaction by providing technical expertise and support.

Responsibilities:

• Act as a liaison between Veryfi and assigned technical clients, understanding their technical needs and ensuring they derive maximum value from our solutions.
• Work with SEs during the onboarding process for new clients, ensuring a smooth integration of Veryfi's solutions into their systems.
• Provide technical guidance, training, and support to clients, addressing inquiries, troubleshooting issues, and ensuring timely resolution of any technical issues or escalations.
• Be the Industry Expert for our clients educating them on new releases and how they apply to them and new services & features that they can use.

Requirements:

• Bachelor's degree in Computer Science, Engineering, or related field.
• Proven experience in a technical account management.
• Technical background with the ability to understand and articulate complex technical concepts.
• Exceptional communication and interpersonal skills with the ability to build and maintain strong client relationships.
• Ability to thrive in a fast-paced environment, manage priorities effectively, and adapt to evolving client needs.
• Proactive mindset with a focus on problem-solving and delivering exceptional customer service.

Preferred Qualifications:

• Familiarity with AI/ML technologies and their application in business solutions.
• Experience working with APIs