Implementation/Ops Hire #2

🏥 About Vitalize Care

Vitalize Care is solving the most pressing clinical operations problems for health systems. Our first product enables health systems to optimize how they schedule and deploy nursing staff to align with real-time patient demand.

Due to poor software, nursing leaders spend ~50% of their time managing nurse schedules and rely heavily on spreadsheets and pen-and-paper. As a result, staffing decisions are inefficient, and can come down to a combination of phone-tag and guesswork. The average nurse gets called in last minute via texts or calls, and hospitals are spending millions in labor spend trying to keep up.

In less than 10 months, Vitalize has signed large 6-figure enterprise contracts with 20+ hospitals and has raised $7M from investors including Y Combinator, health system customers, and hospital executives around the country.

✍️ Position Overview

As an Implementation Manager at Vitalize Care, you will be the linchpin in the successful deployment and integration of our software solutions within health systems. You’ll work closely with IT and informatics stakeholders at hospital client sites to ensure that our platform seamlessly integrates with existing systems, including scheduling, timekeeping, attendance solutions, and Electronic Health Records (EHR) systems.

Your role will involve facilitating key decisions, overseeing the building and testing of integration logic, and managing the technical and integration aspects of our implementation from start to finish.

This is our first hire for a role like this, and you will have the unique opportunity to build out this arm of the company from the ground up. Your success in this role will be pivotal in shaping the future of our implementation and integration processes as we continue to scale.

🧭 Responsibilities

Drive Technical Implementation Success: Lead and manage the technical aspects of our software implementation at healthcare facilities. Collaborate with IT, HR, and informatics teams to ensure successful integration, configuration, and testing of our platform.

Facilitate Stakeholder Decision-Making: Work closely with hospital stakeholders to guide and support decision-making processes around integration logic and workflow adjustments. Ensure that technical solutions align with operational needs and objectives.

Conduct Workflow Analysis: Analyze existing workflows and systems to identify opportunities for optimization and alignment with Vitalize's platform. Provide recommendations and implement changes to enhance efficiency and effectiveness.

Build and Test Integration Logic: Oversee the development, testing, and validation of integration logic between Vitalize Care and client systems, ensuring data accuracy and seamless functionality.

Provide Technical Support and Training: Act as the primary technical contact for clients during the implementation phase, providing support and training to ensure successful adoption and use of our platform.

🧭 Why you should join us?

Mission-Driven Company: At Vitalize Care, we're on a mission to revolutionize healthcare staffing and scheduling, one of the most pressing challenges hospitals currently face.

Incredible Customers/Partners: We’re working with the most innovative health systems, and have some of the most respected health system and digital health leaders as investors and advisors on our team.

Company Trajectory: In less than a year, we’ve already secured contracts with 20+ hospitals and have no signs of slowing down.

Professional Growth: As an early employee, you will have the opportunity to eventually build and lead a team that helps us keep up with growth and maximize success. You’ll also have a huge role in day-to-day decisions that guide the overall trajectory and growth of the company.

☑ Qualifications and Requirements

Experience:

• Minimum 1+ years of experience in an operations role at a high-growth startup, healthcare implementation services, or consulting.
• Bonus: you implemented EHRs or enterprise-wide solutions with a large company like Epic

Skills:

• Strong technical aptitude with the ability to understand and work with complex healthcare systems.
• Excellent communication and interpersonal skills to build strong relationships with executive IT, informatics, and nursing stakeholders.
• Strong problem-solving and critical thinking skills.

📍 Location + Hours

• In-person in SF
• Travel to Vitalize Care customer sites (~50%)

💰 Compensation

$140K - 180K salary + equity

🙌 Benefits

• Medical, dental, and vision insurance
• 401k and 401k match
• Unlimited PTO
• Bi-annual company off-sites
• Reimbursement for gym subscription (~$100 per month)
• Commute reimbursement
• In-office meals