HomeCompaniesYuma AI

The AI Support Agent for Ecommerce

## What is Yuma AI? Yuma is automating customer support by providing an AI Support Agent orchestration platform. Yuma provides autonomous AI agents dedicated to customer service and e-commerce. We integrate directly with help desk software (Zendesk, Kustomer, Gorgias, etc.) and focus on helping large Shopify merchants deal with their high volume of support requests. Top merchants using Yuma can automate up to 60% of their support tickets fully autonomously. ## Why do Shopify merchants need Yuma? There are thousands of large Shopify merchants around the world generating $10M+ a year. Most of them have taken over some niches and are great at what they do: selling their products. But they all have one thing in common: they all hate customer support. It's a burden for them and a huge source of cost, as they receive hundreds of requests per day. Some of them have dozens of support agents on staff, usually offshore, and the overall quality is still often pretty poor while staff turnover remains high. Those merchants have been promised automation for years but have always been disappointed by the outcome. As customers, we have all had to live through a terrible support automation experience before, so this is no secret, and everyone knows that the current state of the technology is quite bad. ## Yuma is solving this in a few ways: Yuma isn't just another RAG chatbot. Our platform provides autonomous AI agents dedicated to support and ecommerce. These agents are powered by knowledge, follow processes, and are managed by our in-house AI orchestration technology. This ensures safety, control, and quality at every step. We believe that to truly automate customer support, we must develop a platform that mimics the actions of a human support agent. That's exactly what we've been doing. Currently, our top merchants are automating 60% of their support tickets through Yuma. Yuma can fetch information from external services and take actions in other apps as needed to resolve each ticket. We are laser-focused on building the best AI support agent platform and aim to achieve 80% true automation in the next few months. ## Fun Fact Yuma got started by accident. This is my third YC startup after Socialcam (W12) and Triplebyte (S15). I released Yuma as a prototype for fun in mid-December 2022 and was overwhelmed with demo requests. That's when I knew I was onto something and had to turn this into a real company, once again.

Jobs at Yuma AI

Yuma AI
Founded:2023
Team Size:12
Location:Boston
Group Partner:Jared Friedman

Active Founders

Guillaume Luccisano, Founder

Currently Founder @ Yuma (W23) - Previously Co-Founder at Triplebyte (S15) & Socialcam (W12) - Seed Investor in 60+ companies.
Guillaume Luccisano
Guillaume Luccisano
Yuma AI

Company Launches

↗️ support quality & consistency. ↗️ customer satisfaction. ↗️ cost-efficiency.

TL;DR

Millions of E-commerce merchants share the same pain: costly and inefficient customer support that deteriorates customer loyalty. Yuma is on a mission to automate 100% of your support tickets and change customer support for good. Merchants love Yuma AI for its accuracy and industry-leading automation rate.

The Yuma Story

I'm G, and I'm delighted to re-introduce Yuma.ai, my 3rd company - after Socialcam (W12) and Triplebyte (S15)!

Yuma was launched by accident 🤷‍♂️. After I released a prototype in December ‘22, my inbox was inundated with requests from Shopify merchants, and I decided to retake the startup route.

I did YC once more in W23 with Yuma as an AI co-pilot for customer support agents, but things have changed rapidly since then. We are now a full-grown, fully automated AI Agent orchestration platform.

Today, Yuma has over 100+ paying merchants who choose Yuma.ai for its unmatched accuracy, dedicated customer support, and industry-leading automation capabilities (over 50% of automated - and successful - ticket resolutions).

We’re building a world where businesses will never worry about customer support again, and we’re turning Yuma.ai into the most advanced Customer Support platform.


Top benefits from real users:

Reasons to use Yuma

  • Unlimited processed tickets, only charged on a full-automated-resolution basis.
  • Dedicated support regardless of plan, through exclusive Slack channels.
  • Access to the best AI models, even for small plans.
  • Unlimited AI Agents & SOPs
  • Natively Multi-store and Multilingual
  • Omnichannel Support: chat, email, social, etc
  • Top-notch integrations with third-party services

Our Ask 🙏

💸 Know any e-commerce businesses, CX managers, or Shopify agencies?

Send them our way—they will be forever grateful! Plus, we’re offering a referral bonus for every lead that turns into a customer.

Just drop us an email at hello@yuma.ai

🛒 Own an e-Commerce store?

Book a demo and see Yuma.ai in action. You will receive a white-glove onboarding experience along with a 30-day free trial. 🙂

Other Company Launches

Yuma - ChatGPT for customer support

Yuma is using LLMs to automate support for Shopify merchants
Read Launch ›