1st employee (activation/retention)

TLDR: Build Zaymo’s entire activation/retention process as the first hire. Essentially, build out the customer success motion. Plenty of opportunities to grow your role as the first hire.

What is Zaymo?

Zaymo lets ecommerce marketers send emails that behave like websites. This enables in-email actions like one-click-purchasing, survey responses, and review collection that significantly increase conversion rates.

Zaymo is backed by investors like Y Combinator, the co-founder of YouTube, and others

Why Zaymo:

• Fast growing tech startup backed by excellent investors.
• Has product-market fit (100% of customers come inbound)
• Grew 32% in November (1,455% annualized)
• Responsible management of cash with a plan to profitability
• You can grow your career faster in Zaymo as roles come up than you can anywhere else you are

Problems for you to solve:

1. How do we lower time to value for onboarding?
2. How do we keep churn low as we scale?
3. What features do customers need next?

What would make you stand out:

1. Customer empathy and a sense to turn feature requests into a product roadmap
2. Charisma (you’ll be the face of Zaymo to our customers)
3. Like details; get the dirty work done with no employees under you (yet)
4. Prior success supporting DTC brands either from inside the brand, from an agency, or from an ecom enablement software like Zaymo

Benefits:

• We’ll figure out the right benefits package for your situation (nothing is standard yet)
• All the clout, responsibility, and meaning that comes with being the first employee
• Stock options on top of salary
• Relocation package to move to Utah

Culture:

• You are ¼ of the culture at this point. Help us build an experience that other great people want to join!

1. Screening call
2. 1st round of in-person interviews
3. 2nd round of in-person interviews

Work around this if you are considering a move to Utah. We would have 1 in-person visit.