Conversational post-purchase surveys using AI. Open-ended text, voice, and SMS surveys for eCommerce.
Hey everyone! We’re Anand, Justin, and Aidan, previously co-founders of Kontractify, coming back as Aftercare.
TL;DR: We help eCommerce stores run conversational post-purchase surveys using AI to capture open-ended customer feedback and marketing attribution data.
With the “death of the cookie” rapidly approaching, eCommerce stores must rely more on 1st- and zero-party data to inform marketing decisions like where best to spend money on ads (Meta vs. TikTok vs. Google, etc.).
Because of this, eCommerce stores are more widely adopting tools like post-purchase surveys. However, the current post-purchase survey landscape is lacking in several ways:
Aftercare is a modern post-purchase survey tool that uses AI to go beyond the traditional multiple-choice survey. It:
Our MVP is a Shopify App, but we want to meet merchants and customers where they’re at, so we’re building out other channels, including a generalized web Iframe, SMS, and voice.
Previously known as Kontractify, we’re coming back as Aftercare. We’ve been friends for 18 years and have deep engineering and ops experience at companies like Palantir, Datadog, Affirm, and Nextdoor.
Please reach out if you know anyone who does marketing at or runs an eCommerce store - we’d love a warm intro! Email us at aidan@getaftercare.com