Kairo Health — The AI healthcare workforce

😴 TL;DR:

1. The US has a massive shortage of healthcare support staff that are essential for care delivery, such as nurses, care coordinators, and administrators.
2. Their workflows are manual and repetitive. Kairo Health’s AI agents learn to finish the same tasks across websites and phone calls.
3. Our customers use Kairo directly in their EHR to check-in with patients, fill clinician calendars, and match new clinicians to patients as they become further credentialed.

If you work at a healthcare startup and/or help deliver patient care, we’d love to chat. Please reach out to founders@trykairo.com or book time with us.

⛈️ Problem

The US has a massive shortage of doctors and their staff, despite spending over $2T each year on headcount. A significant percentage of that spend goes toward support staff such as nurses, care coordinators, and administrators, all of whom:

1. Document clinical data in legacy software tools like an electronic health record (EHR)
2. Communicate over text and phone calls with patients, providers, and other organizations

While these tasks are essential, they are manual and repetitive: support staff have to flip back-and-forth between websites, click and copy-and-paste information all over their EHR, and wait on hold for hours over the phone. Insurance also does not typically reimburse for this work, so organizations understaff these teams, leading to burnout and inefficiency. Jake (CEO) observed this at his last healthcare startup and realized that advances in AI could scale these teams when organizations do not.

🌈 Solution

Kairo Health builds AI agents that help deliver patient care at a fraction of the cost. For a workflow, Kairo records the actions that support staff take across websites and phone calls. We then translate those actions into instructions for our AI agents. Clinics can deploy the agents, oversee their work, and update the workflow as needs change.

For example, our agents can:

1. Identify less-engaged patients in the EHR, call to check-in on their symptoms, and queue up any prescription refills or appointments for the clinician to approve.
2. Identify late cancellations on the calendar, call eligible patients that are available to fill the slot, and book it once a patient agrees.
3. Pull a clinician’s credentialing statuses, funnel patients with those insurances to them, and widen their caseload as they become more credentialed.

Demo

🚀 Team

Jake (CEO) and Ajay (CTO) are close friends from college. We helped start Forage (YC S21), a payments infrastructure startup for food stamps.

Afterwards, Jake joined the founding team as the Head of Product for Ophelia (YC W20), a digital psychiatry clinic for opioid addiction. He helped grow Ophelia to over 8-figures in ARR. Ajay joined as a software engineer and product manager at Alchemy, Anduril, and DocuSign. He drove new products at Alchemy that comprised 25% of their ARR last year.

Our mission is to create the digital workforce that empowers healthcare organizations to deliver better patient care.

🙏 Asks

We’d love to talk to you if you work at a healthcare startup and engage with any team that helps deliver patient care, such as:

1. Clinical operations
2. Member engagement and enrollment
3. Care management, care coordination, and care navigation
4. Triage nursing