Parahelp - The AI support agent for software companies
Helping leading CX teams at Perplexity and Captions.
TL;DR - Parahelp is an AI support agent for software companies that resolves support tickets end-to-end.
For example: When a customer requests a refund, Parahelp can automatically look up subscription details, process the refund in the payment system if eligible, and respond to the customer.
Problem
Most CX teams have tried a chatbot solution that didn't move the needle in production.
This is because resolving tickets end-to-end, such as billing inquiries and technical issues, requires using multiple tools to look up customer data (subscription status in RevenueCat, platform details in Retool, etc.) and execute relevant actions (process refunds in Stripe, create bug reports in Linear, etc.).
Solution
We've built Parahelp as an AI agent that works with CX teams' existing tools to reliably resolve support tickets end-to-end in production.
Parahelp can be highly customized to the team’s knowledge and processes and implemented in days, not months.
Our state-of-the-art agent infrastructure enables our AI support agent to:
- Be human-level empathetic and engaging
- Quickly adapt to product and company changes
- Take actions in tools like Stripe, Retool, and Linear
- Work directly in Intercom and Zendesk
Results
We're already helping leading CX teams at Captions and Perplexity. Together with Captions, we’ve created a case study about how Parahelp was resolving 46% of all their support tickets within 7 days of implementation.
Ask
We'd love to chat if you're a software company looking to implement an AI solution for your support operations!
Book a demo with us here: https://cal.com/mads/parahelp-demo.
