TL;DR

Ops teams use Dexter to move critical operating processes (like claims management, partner onboarding, and collections) out of spreadsheets and Slack into reliable automated flows. Empower non-technical business users to configure and maintain these flows with a no-code GUI.

Problem: There’s no good way for ops teams to build processes today

Currently ops teams build processes in two ways, both with downsides

• Tech teams build them in-house: can make sense for core workflows, but for rapidly evolving processes it slows everyone down when ops is dependent on software for all changes.
• Hacked together with spreadsheets, Slack, and Zapier: quick to spin up, but break when you scale - they lack accountability, and it’s impossible to measure team performance and efficiency

Our solution

Dexter is a process automation tool to help ops teams move unstructured and repetitive processes from spreadsheets and Slack into trackable automated flows

🧑‍💻 No-code workflow builder: No engineering support needed for ops to build flows

✅ Task management and handovers: Assign tasks to teams or individuals for accountability and measurability

🚨 Error handling and testing built in: No need to explicitly add alerts to your workflows, and test your workflows easily

📊 Tracking and reporting: Identify bottlenecks and measure the efficiency of your processes end-to-end

Check out our demo with a customer walking through how they use Dexter:

https://www.youtube.com/watch?v=8Ng79Oy8YUE

Use cases

• Handling claims: When a mobility company’s customers get into accidents, we help them orchestrate steps like evaluating damages, filing insurance claims, liaising with legal and 3rd parties, and delivering replacement vehicles to customers.
• Scheduling in-person appointments: Companies like solar panel and heat pump providers need to send team members to customers’ homes to evaluate sites and perform installations. We help them coordinate scheduling between the 3 parties, as well as optimize the route so workers minimize driving time.
• Tracking hours for field workers: Companies with workers who complete tasks in the field typically have them log hours in a specific tool, and then need to sync it to their HRIS or other internal systems. We help them with normalizing and syncing the data, and alerting ops when data is missing or inaccurate.
• Partner onboarding: We help food delivery services with onboarding new restaurant partners by facilitating processes like gathering documents and licenses for KYB and setting up the tech infrastructure.

Our ask

We’d love to talk to you if you either:

• Need help with automating manual processes at your company
• Know of any ops teams with many manual processes (industries like: mobility, energy, 3PLs or warehouses, internet providers, hospitality and property managers) and can intro us

Email founders@getdexter.co if either are true of you!

Built by expert operators

We have decades of combined experience leading ops teams and building internal tools for ops. We worked together at Dance (a micromobility company), where we built the entire internal tool stack for ops from the ground up. We struggled to find existing tools that made it easy for ops to build processes, which is why decided to build Dexter.

Caterina has 10+ years of experience as a hands-on operator and ops leader at Uber, Sennder, and was Head of Ops at Dance.

Vincent has 12+ years of experience building software and leading engineering teams. He was an early engineer at SoundCloud, where he led media streaming and listening experience, led platform teams at Zalando, and was the Principal Engineer at Dance.

Bella built the HubSpot Workflows and automation products as the product leader on the team for years, and was the Head of Product & Growth at Dance.