Aftercare: Conversational AI surveys with intelligent follow-up questions

Hey everyone! We’re Anand, Justin, and Aidan, co-founders of Aftercare.

TL;DR: We’re building a generalizable survey tool that uses intelligent AI follow-up questions to gather better insights.

🔭 How we got here

While we were building an eCommerce post-purchase survey platform, one of the most valuable features for our customers was using AI to ask follow-up questions to dig into survey responses and uncover deeper insights—almost like having an interviewer ask good questions live for every survey. We realized this powerful feature could be applied to all surveys, so expanded the survey platform so anyone could use it.

🧐 Problem

• Traditional surveys can’t react to respondent answers and ask follow-up questions, leaving behind incredibly valuable insights. Often, the first response to an open-ended question does not tell the whole story.
• Good open-ended feedback is incredibly useful, but difficult to view in a structured format, especially when you have many responses. If you’ve ever used Google Forms, open-ended responses are presented as a data dump.

🚀 Our Solution

• Easily create surveys, and turn on AI follow-up questions for any topic you want to dig into - Aftercare will ask intelligent follow-up questions automatically.
• AI summaries surface key information from your responses automatically, and open-ended responses are categorized into data visualizations of your choice.

Team

We’ve been friends for 18 years and have deep engineering and ops experience at companies like Palantir, Datadog, Affirm, and Nextdoor.

Our ask

• Try it out, we’d love to hear your honest feedback!
• If you have a generalized survey use case (surveying customers, your employees, etc) I’d love to learn more about it over a quick chat: https://calendly.com/aidanclee/15-minute-sync-from-launch-yc
• If you know anyone running a survey, tell them to try www.getaftercare.com 🙂