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Vogent: Build Voice AI Agents, Fast

Vogent is the all-in-one platform for building effective voice agents quickly

Jagath Vytheeswaran
Vogent
 
https://vogent.ai
#b2b#saas#sales#operations#artificial_intelligence

TL;DR: Vogent is an all-in-one platform for building voice agents by using intelligent building blocks, including drag-and-drop conversational flow builders, IVR detection models, spelling-optimized voices, custom phone-ready LLMs, and more. Vogent is made for developers and no-code users alike.

https://youtu.be/mu1rHsGjiMU

The Problem

We’ve spent the past year building high-volume voice AI agents for a number of big-ticket customers, including the second largest prescription network in the US, the biggest flight and hotel booking sites in Europe, top-10 health insurance companies, car dealership chains, and more.

While the core voice agent cycle (STT-LLM-TTS-VAD) is a mostly solved problem at this point, the last-mile problem for making these agents performant was frustrating. We ended up building a lot of band-aids, and we decided to consolidate all of the tools that we used to build these agents into a self-serve platform for developers and non-developers alike.

How Vogent Works

Voice AI isn’t new, and neither are platforms to build agents. Our approach is to also offer higher-level building blocks that make it easier to build performant agents that can handle complex tasks. These include:

  • Our drag-and-drop flow builder, which lets teams build agents that are both conversationally flexible and aligned to a task.
  • Our counterfactuals feature, which lets you test new agents on past calls
  • Our IVR detection model, which can tell the difference between a human or prerecorded message and navigate the latter
  • Custom, in-house voices that are optimized for realistic numbers and spelling
  • LLMs fine-tuned on millions of phone conversations that can be easily prompted to follow phone-call tasks

As well as other powerful abstractions.

Our other focus is providing as much to developers as possible. We expose most of our platform through GraphQL and REST APIs, and we have a JS SDK that makes voice as easy to add to your product as any other AI modality. (Mobile SDKs in beta – email j@vogent.ai for access!)

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