Riviera: Multilingual AI Voice Agents For Hotels

TL;DR
Hotel guests hate not being able to talk to someone immediately, but hotels can’t afford more staff just to answer the phones. Riviera solves this with AI voice agents that provide 24/7 phone agents that speak any major language: answering guest questions, ordering room service, making reservations, and redirecting calls as needed.

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The Problem

Hotels spend over 100 billion dollars per year on staffing. Front-desk staff spend valuable time on phones instead of handling high-touch guest services. Meanwhile, guests frustrated by long waits or old IVR menus often hang up, leading to lost revenue and poor reviews.

Our Solution

Riviera’s AI voice agents manage unlimited calls instantly. We integrate with property management systems, reservations, and ticketing software so guests can:

• Get quick answers about hotel services and policies
• Order in-room dining and other amenities
• Check availability and make reservations

Riviera has a human-sounding voice model trained on each hotel’s unique data to understand it better than any staff member ever could.
https://www.youtube.com/watch?v=2YOSlMHVKOM&ab_channel=Riviera

**Want to see a live demo or talk pilots?**

You can schedule a demo by visiting withriviera.com. Feel free to email me directly at shaun@withriviera.com.