Abbot
Your Customer Success Co-Pilot
Abbot helps customer-facing teams work with their customers in Slack. Abbot watches activity to make sure that customers get replies quickly. Once Abbot joins a room, it summarizes conversations, tags relevant topics, and even suggests next steps. Abbot's Insights make it easy to see your team's responsiveness at a glance. Want to automate common tasks? Abbot's built-in Skills functionality (think: small bits of code we run for you) can be triggered by customer topics, on a schedule, in response to external webhooks, or directly from chat.
Former Founders
Paul Nakata
Engineer turned Salesperson:
Sales and Product at GitHub, Sales at Replicated, Customer Development at Instabase, Co-founder / CEO at Abbot
Phil Haack
Phil Haack is a co-founder and CTO of A Serious Business, Inc. building serious products for serious people. Very serious. We are the creators of Abbot, a friendly ChatOps platform that makes it easy to automate tasks from chat.
Prior to A Serious Business, Inc., Phil was an Engineering director at GitHub and a Senior Program Manager at Microsoft.
