Atlas
Modern customer support platform replacement for Intercom and Zendesk
Founding Product Manager
About the role
Atlas is building an all-in-one customer support platform with a focus on a customer-centered experience. We're YC W22-backed and have raised $5.6M from top founders and angels. Our product consolidates customer interactions, including support tickets, product events, and session recordings, into a unified timeline, reducing time spent switching between tools. We’re remote, scrappy, and looking for someone who is just as ambitious to help us shape the future of support.
🏆 Responsibilities
- Research and write detailed product specs for new features and products.
- Make strong business cases for or against proposed features by analyzing impact, effort, and alignment with business goals.
- Respond to customer questions and feature requests on behalf of the founders, ensuring a smooth communication flow between customers and the team.
- Assist new customers with onboarding, ensuring they understand the full value of Atlas and are set up for success.
💪 Requirements
- Scrappy, independent, and hardworking, with a passion for driving product development.
- Smart, with a strong desire to learn and continuously improve.
- Experience working at a startup, ideally with some hands-on time in product management.
- Ability to prioritize and make decisions with limited information and tight timelines.
🤩 Nice to Have
- Great bedside manner: You're empathetic and can handle customer interactions with grace and humor.
- High caffeine tolerance: We move fast, and coffee helps.
- Lucky: You seem to be in the right place at the right time more often than not.
- Wins a lot: You have a track record of success, whatever that means to you.
🎁 Benefits
- you’ll have a high impact on the direction and outcome of Atlas
- work with a driven, highly skilled team where you can learn and improve your own skills rapidly
- remote work: work from anywhere you’d like
At Atlas, we’re not just building a product—we’re shaping the future of customer support. If you’re looking for a high-impact role where your contributions directly influence our success, we’d love to hear from you.
About the interview
- Intro Call
- Product Deep Dive Interview
- Customer Interaction & Empathy Test
- Take home Assignment
- Offer & Onboarding
About Atlas
Atlas is building customer support software that brings all relevant customer info into a single location to enable faster, more effective customer support. Our mission is to transform customer support from a cost center into an engine of product innovation.
We’re a remote first team of seasoned engineers, product builders, and serial entrepreneurs. If you are relentless, smart, humble, and solution-oriented, we’d love to hear from you!
