AviaryAI

TLDR
AviaryAI is the industry's first outbound AI service team for banks, credit unions, and insurance companies. In a landscape where only 18% of financial service providers make proactive outbound calls and rely heavily on emails, AviaryAI offers a groundbreaking solution. Powered by a private LLM, our suite of products helps institutions leverage Generative AI while adhering to stringent regulatory and compliance standards.

The problem

• Limited Outbound Calls: Only 18% of banks, credit unions, and insurance companies make outbound calls, missing crucial engagement opportunities throughout the customer lifecycle.
• Inefficiency and Missed Opportunities: Internal employees, often untrained or unmotivated, handle outbound calls which leads to incomplete interactions and lost revenue.
• Challenges with GenAI Adoption: Financial institutions hesitate to use general-purpose models like ChatGPT due to their lack of transparency and regulatory compliance concerns.
• Complex Interactions: Automating post-call workflows (e.g., opening new accounts, activating cards) is challenging due to the need for multiple systems to work together seamlessly.

Our Impact

• Proven Success Rate: 26% of our AI-driven calls have resulted in successful customer interactions, significantly boosting engagement and revenue for our clients.
• High Interaction Rate: 72% of all answered calls have an interaction with our voice agents beyond a simple “hello”.

Service Agent For Financial Institutions

The Founding Team

• Blesson Abraham | Co-founder, CEO: Blesson Abraham spent 5 years in leadership roles at Baxter Credit Union (BCU) before founding SavvyIntel (Acquired by TruStage in 2017) a SaaS analytics solution built for banks and credits union.
• Jay Patel | Co-founder, CTO: Jay Patel is a two-time founder and started the non-profit social-justice app FireWatch in 2020. He leads development for Cambio’s consumer and enterprise LLMs.

Why Now?

In the face of financial and regulatory pressures, banks, credit unions, and insurance companies are hesitant to adopt new technologies due to compliance fears. AviaryAI addresses this by offering a vertical-specific LLM, fine-tuned with industry data to tackle the unique challenges of financial services.

**Our Ask?**
If you are in the financial services industry and are looking to move simple interactions to AI, reach out to us at info@helloaviary.ai