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Domu Technology Inc.

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Active
aiops
call-center
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San Francisco
 
https://www.domu.ai/

Automating debt collection calls for banks.

Domu automates debt collection calls for the banks using generative AI. We have $870k in ARR with clients like BBVA, BNP Paribas and Skandia.

Domu Technology Inc.
Founded:2023
Team Size:5
Location:San Francisco
Group Partner:Tom Blomfield
 

Active Founders

Nicolas Diaz, Founder

I bring over 5 years of experience as a developer engineer. I studied computer science and have a strong background in building and leading technical teams. Before joining Domu, I worked on research around the use of LLMs for credentialing systems within healthcare companies with the ETIM program at CMU. Additionally, with my past startup Cerebrum, an AI digital identity company, I addressed identity verification challenges for banks such as Bank of America and JP Morgan, as well as for medical

Nicolas Diaz
Nicolas Diaz
Domu Technology Inc.
 

Camila Zancanella, Founder

Co-founder @ Domu | We automate debt collection calls for banks. Camila has 5 years of experience in multiple business areas, data analytics, and data science. She is responsible for building the models to analyze client data to personalize communication flows and decision-making processes. She previously worked at Rappi and Otter (a unit of Cloud Kitchens) and has contributed to research papers by running statistical models for business studies.

Camila Zancanella
Camila Zancanella
Domu Technology Inc.
 

Company Launches

Domu 🤖 - Increasing sales & debt collection for financial services and insurance companies

Tl;dr: Domu uses generative AI to automate debt collection and sales calls for financial services. We work with 8 of the 20 largest banks and insurance companies across the Americas, such as MetLife, Skandia, BBVA, and BNP Paribas Cardif.

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Hi everyone, we are Nico and Camila. We’ve been friends for quite a while, we met 3 years ago while Cami was finishing her MBA at HEC Paris and Nico was finishing his research at CMU, after that, we participated in more than 10 hackathons together, and made 450 sales calls to understand the biggest problems in banking and communications, we realized collections was a real issue. So we decided to start Domu.

At Domu, we’ve built probably one of the biggest female teams in the current YC batch, and every day, we wake up with the conviction of helping our clients automate sales calls for collections and insurance sales.

Our founding team would not be possible without the contributions of Margarita Gómez, our CTO, and Isabela Rodríguez, our CGO. As CGO, I have been able to drive the company’s growth by 290% month over month, establishing new partnerships and showcasing our product. Margarita, as CTO, has made our voicebot more efficient, optimizing the automation process for our clients.

🚨 The Problem: Inefficient and costly customer interactions

Very few people in the world like to make calls to charge people money.

Enterprises struggle with all the back-office tasks to manage call centers or debt collection agencies due to the volume of clients. Manual processes lead to high operational costs and a lack of scalability.

Take our client, a major insurance company, as an example. They manually contact more than 150,000 customers monthly, which is around 500,000 minutes spent on calls😱. This process also involves capturing data, pulling that data, and analyzing it, which usually results in suboptimal outcomes.

🫡 The Solution: Automated and personalized communications at scale Domu automates customer interactions using GenAI, reducing the need for extensive operational teams. We automate calls and integrate with channels like SMS, WhatsApp, and emails, and give our customers real-time data to track metrics.

💜  By using Domu, companies can:

  • Significantly reduce operational costs.
  • Improve debt collection and conversion rates.
  • Gain real-time insights about their clients to improve communication.

👇🏼 Click here to check our first DEMO

📈 Opportunity: The immense potential of our market

For every large enterprise with thousands of clients, millions are spent on inefficient communication processes and sales agents. By automating these interactions, Domu can save companies substantial amounts and improve their customer relationships.

In the US alone, the potential savings in the debt collection sector are enormous, with trillions of dollars at stake. Domu's AI-powered solutions provide a significant opportunity for enterprises to enhance their communication efficiency and effectiveness.

📝 Ask: How you can help

  • 🚨Free food alert 🚨: We keep growing and growing — Please name the best insurance companies or banks you know in the US that work with personal credit/policy lines. If you know a VP of Sales, Collections, or someone in the C-suite, we will buy breakfast for you 🥞🤤.
  • Mentor / Experts: We are looking to get advisors in the industry. If you know any potential experts who work or have worked at banks, credit unions, or insurance companies in the US, we would love to talk to them.

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