AI support you can trust.
Inkeep provides all the AI tools teams need to scale support: an assistant for users, a copilot for support teams, and an AI writer to identify and fix content gaps. Teams like Anthropic, Pinecone, and Postman trust Inkeep to help their users find what they need and get quick human support when they need it. Inkeep "just works" with your setup - ingest any source, add to any support or docs platform, or use our APIs to automate your support workflows and create custom experiences.
Jobs at Inkeep
Active Founders
Nick Gomez, Founder
Nick is cofounder and CEO of Inkeep. He previously led devex for a team at Microsoft, focusing on self-serve developer experiences for adding authentication to apps. He studied Business & CS at MIT. Beyond Inkeep, Nick enjoys photography and hiking.
Robert Tran, Founder
Robert Tran is a cofounder of inkeep. He studied CS & Math at MIT and has an extensive background in tech, including working with government, political organizations, financial firms, and logistics companies. Previously, Robert was an early employee then Head of Engineering at illumis — building software to aggregate thousands of public data sources that are locked in silos. illumis was acquired by ComplySci. Outside of inkeep, Robert is passionate about film & writing.
Company Launches
Hi everyone, we’re Nick and Robert - co-founders of Inkeep.
TL;DR
As founders, we know that fast, quality support helps great products stand out.
Inkeep accelerates every step of support with:
🔍 An AI assistant for end-users
🎧 A copilot for support teams
📚 Tools to fix content gaps
Inkeep works with any docs or support platform; see our showcase for examples.
Problem: today’s tools focus too much on automation
Users of modern products expect two things:
(1) great self-serve experiences
(2) fast human help when they need it
AI support solutions often forget about this and end up feeling like a barrier to getting “real” help.
Solution - AI that builds trust
Our approach is simple: build practical tools for every step of the support process with the end-user as the #1 priority.
Assistant for users
Inkeep taps into your docs, help center, and other content to provide direct answers to user questions. Our assistant cites its sources, admits when it doesn’t know, and hands off to your support channels.
Copilot for support teams
When your support team needs to step in, our CX copilot:
✍️ Drafts detailed answers
🔗 Links to relevant docs and past tickets
⚡ Summarizes long tickets
🔔 Suggests to-dos and next steps
Tools to fix content gaps
The #1 way to improve support over time is to improve your content (or product).
Inkeep helps close that loop with:
- AI reports that pinpoint and prioritize gaps in your content.
- A Ticket to FAQ tool to create new content from closed tickets.
🙏 Our Ask
- Want to try an AI assistant powered by your content? Get a self-serve demo.
- Thinking about adding AI to your entire support workflow? Schedule a call.
Other Company Launches
Inkeep - Conversational search for your developer product 💬🔍
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