Hi YC!
I'm Aatish and today we're excited to launch Strac’s Zendesk Redactor!
Customers post sensitive personal information (PII or PHI) on zendesk tickets for a given business function. Some of the burning reasons on why your Zendesk account needs to be protected:
Strac Zendesk App is a Data Loss Prevention (DLP) software. It masks (aka redacts) sensitive comments and attachments while still giving the opportunity to authorized users to view those zendesk tickets in Strac UI Vault. A business can configure a list of sensitive data elements (SSN, DoB, DL, Passport, CC#, Debit Card, API Keys, etc.) to redact. Compliance, Risk and Security officers will get audit reports of who accessed what messages.
Below is a sample list of sensitive data elements that will be detected & redacted:
Please checkout our demo: https://youtu.be/pto-VdAsCTs