Customer Success Manager (f/m/x) - German speaking

Typewise (Y Combinator S22) is a Swiss-American AI company, on a mission to make daily lives easier by decoding human thoughts. We build AI powered software that boosts productivity for customer service and sales. Our enterprise clients include Fortune 500 companies across Europe and the US. We use our proprietary AI technology that we develop together with the world-leading ETH Zurich AI Center.

We are seeking a German-speaking Customer Success Manager (full-time, remote possible) with a strong interest in AI and customer service to join our dynamic startup. This role demands a proactive individual with strong project management and communications skills, as well as with the ability to handle end-to-end customer relationships successfully. We value a proactive, innovative approach to problem-solving and process improvement, and familiarity with AI tools or customer service software.

Why work at Typewise

We’re a 20+ people, passionate, international team based in Zurich, Lisbon, Amsterdam, Paris, Vienna, Belgrade, and beyond. Our company is remote first and we thrive in a fast-paced, fast-growing, flexible environment with flat hierarchy and individual ownership:

• You will have the chance to make a significant impact on the development of a fresh, innovative and growing product with global potential to reach millions of people
• We employ short decision-making processes, and we use a lean and agile approach to development
• We organize regular in-person meetups in awesome locations (paid for by the company)
• We allow flexible hours and calendar year with lean structure
• We offer competitive salaries with stock option possibilities

Your key responsibilities

• End-to-end management of customer relationships: Be the trusted advisor for our clients, ensuring their satisfaction and long-term success.
• Onboarding new clients: Prepare the technical onboarding of new clients with our product teams and guide customers through the onboarding process, ensuring a smooth and seamless experience.
• Improving client KPIs and adoption: Proactively identify opportunities to enhance customer outcomes and product adoption.
• Preparing reports and presentations: Keep senior management of our enterprise clients informed about user performance and key insights.
• Gathering product ideas: Act as the voice of the customer by collecting feedback and sharing insights with our product team to drive product development.
• Scaling the Customer Success function: Help grow our customer success organization by proactively suggesting and implementing process improvements.

What you will bring

• 5+ years work experience, ideally in tech or consulting
• 2+ years of experience in customer success, ideally in B2B enterprise settings
• Strong ability to manage complex technical projects and provide strategic guidance
• Strong verbal and written communication in both German and English is a prerequisite
• Familiarity with AI tools and experience with customer service software/CRMs
• Ability to interpret data and use insights to drive decisions
• Entrepreneurial approach to teamwork, problem-solving, and process improvement

Excited? Say hello!

If you want to be part of an innovative and awesome start-up team, and bring your own ideas to life for millions of users, say hello and send us your CV.