AI customer success manager
Zephr is an AI customer success manager that lets you manage hundreds of customers with ease. Our AI monitors customer health, identifies expansion opportunities and churn, and automates repetitive tasks.
Active Founders
Bill Chen
Co-founder of Zephr. Born in Shanghai, I grew up mainly in Vancouver, Canada. I earned my bachelor's in CS from Columbia. Before Zephr, I worked at Retool (W17) as a Deployed Engineer.
William Hu
Building Zephr, an AI customer success manager. Previously @ Retool, Robinhood.
Company Launches
Hello YC! We are William and Bill, the team behind Zephr!
TL;DR
- Zephr is an AI customer success manager that lives in Slack. Zephr automates manual tasks like writing emails, creating Linear tickets, and updating Salesforce records.
- Want a global view? Zephr comes with a customer health dashboard and automatically identifies expansion opportunities and churn.
- Have a large team? Motivate them with our CSM leaderboard.
The Problem
Customer success teams drive post-sale engagement, ensuring customer satisfaction, retention, and growth. Unlike customer support, customer success is proactive and contributes directly to revenue goals. However, the jobs of CSMs are operationally heavy, with most of their time spent on repetitive tasks rather than strategic initiatives.
This is where Zephr comes in!
Introducing Zephr!
Zephr is the first AI customer success manager. Zephr lives in Slack and automates routine tasks, such as writing emails, escalating tickets, and updating Salesforce records. With Zephr, you can manage 100 customers with ease.
In addition to the Slack bot, Zephr comes with a lightweight customizable customer health dashboard. Zephr monitors customer health and automatically identifies expansion opportunities and risky accounts.
Have a large team? Zephr provides a leaderboard to keep your team engaged.
Our AI automates all the boring stuff, so CSMs can focus on what matters: being the face of the company and building relationships that drive measurable value. Zephr is not just making it easier for customer success teams—we're redefining what customer success can be.
The Team
We met at a high school research camp a decade ago, became coworkers at Retool, and are now co-founders! Bill was a member of the customer success team at Retool, so he has experienced these challenges first-hand. William, on the other hand, was an engineer at Retool and enjoys solving these problems with software.
The Ask 🙏
If you're setting up a B2B success motion or know someone who is, come talk to us! We'd love to see how our tool could fit into your workflow.