Hello! We’re Frances and Prithvi, founders of Promptless.

tl;dr

Docs are integral to a great customer experience, but managing them is a challenging, multi-team effort. The most successful companies recognize that fantastic docs drive adoption and bad ones cause customers to churn. Promptless is already used by fast-growing startups and Fortune 500 enterprises alike to automatically update docs based on feature releases, support tickets, internal Slack conversations, and more. Get started today!

https://www.tella.tv/video/promptless-automatically-update-your-docs-690g

The Promptless Approach

Promptless drafts updates proactively for easy review

• Our AI agents monitor your software changes for when a documentation update might be needed, and can be triggered from a Slack conversation in one click. No prompt engineering required—hence the name “Promptless”.

Promptless lives where you work and can be triggered anywhere

• Instead of forcing you into yet another platform, Promptless integrates into your Slack channels, Github repos, Notion databases, Jira/Linear issues, Zendesk/Intercom tickets, and CMS platform.

Promptless-written docs are designed to maximize value to your customers

• Promptless is designed to prioritize accuracy, simplicity, and discoverability—ensuring that your customers can be onboarded quickly and can self-support without reaching out to your team.

Promptless is built for all kinds of customer docs

• Whether your docs are product tutorials, help-center articles, or developer guides, Promptless can handle it, and infers the style and structure of your documentation by reading your entire docs site.

How Customers Use Promptless Today

Promptless is designed to be flexible—it can integrate with any docs platform, be triggered automatically from many workflows, and can pull in context from any internal knowledge source. Just a few examples:

Vellum (YC W23) has tons of Slack Connect channels with their key customers—they use Promptless to automatically trigger doc updates whenever their team answers a customer question that should be covered in their public guides.

Clay (breakout prospecting super tool) has a product team that publishes biweekly changelogs and a content team that manages their guides—they use Promptless to automatically bridge that gap and draft new and updated guides whenever there’s a product update.

A Fortune 500 company has full-time technical writers, but the context surrounding every change is spread across Linear, Confluence, and Slack–Promptless automatically assembles the relevant context and drafts doc updates for every PR, making every technical writer twice as productive.

Our Team and Expertise

Frances and Prithvi have both run teams where great docs were a critical part of the customer experience. At OneSignal (YC S11) where Frances was Head of Data Science, she saw that docs engagement within the first 24 hours was directly tied to the biggest predictors of customers' lifetime value. At Bond (acquired by NYSE:FIS) where Prithvi was VP of Product and Engineering, he saw the challenging, multi-team effort that it took to maintain great customer docs, and wrote many of the guides himself.

Try it out!

If your team wants to spend less time maintaining docs and more time building great product and serving customers, email us at founders@gopromptless.ai or book some time on our calendar booking link.