Promptless

Automatic updates for your customer-facing docs

W25

Active

https://gopromptless.ai/

Automatic updates for your customer-facing docs

Promptless automatically updates your customer-facing documentation, including tutorials, how-to guides, API specs, knowledge bases, support articles, and blog posts. This content is often one of the first points of contact between your product and its users. Clear, accurate, and up-to-date docs are critical, influencing buying decisions, reducing support overhead, and increasing LTV. Providers like Readme and Mintlify effectively host your docs, but keeping them updated remains a serious challenge. Working alongside your hosting provider, Promptless lets you configure triggers so that your docs get automatically updated upon new feature releases, developer support questions, or internal use-case discussions. Promptless integrates directly with your organization’s entire knowledge ecosystem – issue trackers, internal knowledge bases, support ticket systems, and more – leading to holistic doc updates without expensive coordination between product, engineering, and support teams. With Promptless, documentation becomes a strategic advantage for growth, not a bottleneck or a liability.

Promptless

Founded:2024

Team Size:2

Status:

Active

Location:San Francisco

Group Partner:Brad Flora

Active Founders

Frances Liu, Founder

Frances is building Promptless, helping companies keep customer-facing content up-to-date. Prior to Promptless, Frances led product, ML/AI engineering, and LLM ops on petabyte scale at Cloudflare, OneSignal, and Graft. Yale undergrad. Stanford PhD drop-out. Has published LLM research.

Frances Liu

Promptless

Prithvi Ramakrishnan, Founder

Prithvi co-founded Promptless. Before Promptless, he served as VP of Product & Engineering at Bond, a fintech infrastructure startup acquired by NYSE:FIS in 2023. There he saw firsthand the effort required to maintain hundreds of tutorials and guides and the outsized business impact of world-class documentation. Prithvi graduated from Stanford in 2015 (B.S. CS, AI track). He was also a 4-time International Mathematical Olympiad (IMO) participant, including as the youngest participant in 2008.

Prithvi Ramakrishnan

Promptless

Company Launches

Promptless: An AI teammate that automatically updates your customer-facing docs

See original launch post ›

Hello! We’re Frances and Prithvi, founders of Promptless.

tl;dr

Docs are integral to a great customer experience, but managing them is a challenging, multi-team effort. The most successful companies recognize that fantastic docs drive adoption and bad ones cause customers to churn. Promptless is already used by fast-growing startups and Fortune 500 enterprises alike to automatically update docs based on feature releases, support tickets, internal Slack conversations, and more. Get started today!

https://www.tella.tv/video/promptless-automatically-update-your-docs-690g

The Promptless Approach

Promptless drafts updates proactively for easy review

Our AI agents monitor your software changes for when a documentation update might be needed, and can be triggered from a Slack conversation in one click. No prompt engineering required—hence the name “Promptless”.

Promptless lives where you work and can be triggered anywhere

Instead of forcing you into yet another platform, Promptless integrates into your Slack channels, Github repos, Notion databases, Jira/Linear issues, Zendesk/Intercom tickets, and CMS platform.

Promptless-written docs are designed to maximize value to your customers

Promptless is designed to prioritize accuracy, simplicity, and discoverability—ensuring that your customers can be onboarded quickly and can self-support without reaching out to your team.

Promptless is built for all kinds of customer docs

Whether your docs are product tutorials, help-center articles, or developer guides, Promptless can handle it, and infers the style and structure of your documentation by reading your entire docs site.

How Customers Use Promptless Today

Promptless is designed to be flexible—it can integrate with any docs platform, be triggered automatically from many workflows, and can pull in context from any internal knowledge source. Just a few examples:

Vellum (YC W23) has tons of Slack Connect channels with their key customers—they use Promptless to automatically trigger doc updates whenever their team answers a customer question that should be covered in their public guides.

Clay (breakout prospecting super tool) has a product team that publishes biweekly changelogs and a content team that manages their guides—they use Promptless to automatically bridge that gap and draft new and updated guides whenever there’s a product update.

A Fortune 500 company has full-time technical writers, but the context surrounding every change is spread across Linear, Confluence, and Slack–Promptless automatically assembles the relevant context and drafts doc updates for every PR, making every technical writer twice as productive.

Our Team and Expertise

Frances and Prithvi have both run teams where great docs were a critical part of the customer experience. At OneSignal (YC S11) where Frances was Head of Data Science, she saw that docs engagement within the first 24 hours was directly tied to the biggest predictors of customers' lifetime value. At Bond (acquired by NYSE:FIS) where Prithvi was VP of Product and Engineering, he saw the challenging, multi-team effort that it took to maintain great customer docs, and wrote many of the guides himself.

Try it out!

If your team wants to spend less time maintaining docs and more time building great product and serving customers, email us at founders@gopromptless.ai or book some time on our calendar booking link.