Hi YC,

I’m Gideon, co-founder of Rulebase. Over the past 3 months, we’ve worked with CX and Ops teams from small 10-seat groups to global BPOs with over 100,000 agents studying how they operate and helping reduce average handle time (AHT) while staying compliant and reducing violations.

The problem today

QA is a lagging indicator.

Level 2 and 3 CX agents manage the most complex issues but are forced to navigate multiple tools, chase missing context, and follow detailed processes from memory, live, under pressure. When mistakes happen, they’re often only caught in post-call QA reviews, long after the damage is done

Today, we’re launching Beam the first CX copilot with perfect recall and real-time coaching, built to improve NPS, reduce AHT, and cut down compliance violations.

https://youtu.be/MaITmAAif4A

Let me give you a typical scenario we see all the time:

You’re a fintech or work in a regulated industry. You’ve hired an offshore CX team say 50 agents and 5 QA specialists to make sure all your protocols are being followed and agents are being coached. Now over the last few months:

• AHT has increased leading to you hiring more CX seats.
• Compliance violations are rising from PCI breaches and you are facing more customer complaints.
• Customer authentication has been skipped in some cases, leading to instances of fraud.
• QA can’t manually review every call, and when issues are caught, it’s often days too late to fix them

With Beam:

• Agents get real-time coaching on all protocols and compliance requirements
• Violations are instantly flagged
• Agents have perfect recall, including customer sentiment from past conversations
• QA runs in real time, with auto-generated reports and continuous coaching
• Fraud detection is built-in, blocking bad actors before they get through.

If any of the above sounds relevant to your team, we’re offering YC companies their first 2 months free for up to 50 agents. This includes full setup, mapping your protocols, and deploying Beam directly into your agent environment.

Interested? Reach out here or book time on my calendar, we’ll get you onboarded.