I’m Gideon, co-founder of Rulebase. Over the past 3 months, we’ve worked with CX and Ops teams from small 10-seat groups to global BPOs with over 100,000 agents studying how they operate and helping reduce average handle time (AHT) while staying compliant and reducing violations.
QA is a lagging indicator.
Level 2 and 3 CX agents manage the most complex issues but are forced to navigate multiple tools, chase missing context, and follow detailed processes from memory, live, under pressure. When mistakes happen, they’re often only caught in post-call QA reviews, long after the damage is done
Today, we’re launching Beam the first CX copilot with perfect recall and real-time coaching, built to improve NPS, reduce AHT, and cut down compliance violations.
You’re a fintech or work in a regulated industry. You’ve hired an offshore CX team say 50 agents and 5 QA specialists to make sure all your protocols are being followed and agents are being coached. Now over the last few months:
If any of the above sounds relevant to your team, we’re offering YC companies their first 2 months free for up to 50 agents. This includes full setup, mapping your protocols, and deploying Beam directly into your agent environment.
Interested? Reach out here or book time on my calendar, we’ll get you onboarded.