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Rulebase

AI agents for fraud detection and investigations.

We build AI agents that protect fintechs and banks from account takeovers, impersonations, and phishing attacks, while also automating fraud investigations. Our AI agent gathers and analyzes all the necessary evidence, reducing the average investigation time from 30 minutes to just 2 minutes.
Rulebase
Team Size:2
Status:
Active
Group Partner:David Lieb
Active Founders

Gideon Ebose, Founder

Co-Founder & CEO of Rulebase. Previously Lead Product Designer at Gatherwell, where he guided the company from startup through its successful acquisition by Jumbo PLC. Later joined Microsoft, developing their virtual communication platform for hospitals. Combines 6+ years of product design experience with an Economics degree, bringing both business and technical expertise to enterprise software
Gideon Ebose
Gideon Ebose
Rulebase

Chidi Williams, Founder

Chidi, Co-founder & CTO at Rulebase, has over 7 years of experience. He built Buzz, an early open-source speech-to-text tool with >300k downloads and >12k GitHub stars. With experience building systems for Goldman Sachs' wealth management and Nigerian fintechs like Eyowo, he leverages his fintech and voice AI expertise to lead technology at Rulebase.
Chidi Williams
Chidi Williams
Rulebase
Company Launches
Beam - The real-time copilot for CX agents
See original launch post ›

Hi YC,

I’m Gideon, co-founder of Rulebase. Over the past 3 months, we’ve worked with CX and Ops teams from small 10-seat groups to global BPOs with over 100,000 agents studying how they operate and helping reduce average handle time (AHT) while staying compliant and reducing violations.

The problem today

QA is a lagging indicator.

Level 2 and 3 CX agents manage the most complex issues but are forced to navigate multiple tools, chase missing context, and follow detailed processes from memory, live, under pressure. When mistakes happen, they’re often only caught in post-call QA reviews, long after the damage is done

Today, we’re launching Beam the first CX copilot with perfect recall and real-time coaching, built to improve NPS, reduce AHT, and cut down compliance violations.

https://youtu.be/MaITmAAif4A

Let me give you a typical scenario we see all the time:

You’re a fintech or work in a regulated industry. You’ve hired an offshore CX team say 50 agents and 5 QA specialists to make sure all your protocols are being followed and agents are being coached. Now over the last few months:

  • AHT has increased leading to you hiring more CX seats.
  • Compliance violations are rising from PCI breaches and you are facing more customer complaints.
  • Customer authentication has been skipped in some cases, leading to instances of fraud.
  • QA can’t manually review every call, and when issues are caught, it’s often days too late to fix them

With Beam:

  • Agents get real-time coaching on all protocols and compliance requirements
  • Violations are instantly flagged
  • Agents have perfect recall, including customer sentiment from past conversations
  • QA runs in real time, with auto-generated reports and continuous coaching
  • Fraud detection is built-in, blocking bad actors before they get through.


If any of the above sounds relevant to your team, we’re offering YC companies their first 2 months free for up to 50 agents. This includes full setup, mapping your protocols, and deploying Beam directly into your agent environment.

Interested? Reach out here or book time on my calendar, we’ll get you onboarded.

Other Company Launches

Rulebase: The voice fraud defense system for financial services

We use AI to defend financial services against voice-based attacks like ATOs and voice phishing.
Read Launch ›