TLDR;

SMBs lack the tools, people, and time to effectively capture customer intent, convert customer interest, and build customer loyalty. That’s where we come in. Avoca handles all customer inbound interest as well as outbound communications.

We’re two good friends from college that love building AI-first products:

Apurva is a 2nd time founder who studied CS at MIT and has worked on AI products at Apple and Sunshine. He most recently was an engineer at Retool where he worked with some of their largest customers. Growing up in Michigan, he helped his parents handle communications with their own small business.

Tyson studied CS at MIT where he worked on generative AI for drug discovery. Since then he’s worked on AI projects for F500 companies at BCG and as a PM at Nuro. He’s seen the problem first hand at home with his mom’s local acupuncture business.

❌ The Problem

SMBs lack the resources to properly manage their customer communications.

• They miss over half their phone calls
• 85% of the time when a call is missed, the customers don’t leave voicemails or call back; they often choose a competitor
• They have delayed responses to texts / emails
• They lack organized ways to activate customer loyalty and create repeat business

Existing alternatives are either expensive or inefficient.

• Receptionists (both virtual & non-virtual) are costly, not 24/7, require days of onboarding time, and have high variance in terms of performance
• Call centers are costly (few dollars / minute), inconsistent, don’t integrate with business systems (e.g., CRMs), and can only handle calls
• Existing tech solutions are expensive and limited

✨ Our Solution

Example

Avoca automates all inbound and outbound needs for every SMB.

Inbound

• 24/7 phone assistance so no calls are missed again - answer questions, book appointments, collect information
• Personalized text and email handling - ensure existing and potential customers get fast responses

Outbound

• Booking confirmations to minimize cancellations / no-shows
• Review sequences that boost a business’s Google and Yelp reviews after job completion
• Follow-ups & promotions to previous customers to build loyalty

🙏 Asks

• 📣 Sharing: Please share this announcement with your network and follow us on LinkedIn!
• 👥 Referrals: If you know of anyone who owns a local business and could benefit from Avoca, please connect us (founders@avoca.ai). Especially if they are in one of the following verticals: home services, property management, real estate, family medical practice (e.g., dentist, massage therapist), law.