Home›Companies›Duckie

Duckie

Y Combinator LogoW24
Active
artificial-intelligence
developer-tools
customer-support
operations
San Francisco
 
https://duckie.ai/

AI Assistant for Customer Support Teams

Duckie is an AI assistant that helps customer support teams resolve tickets faster! We integrate with existing customer support workflows to respond to customers directly, and answer questions that support agents may have. Does a customer need help onboarding? Duckie is there! Is your support agent looking for info on the latest changes to the product? Duckie is there! Duckie can be installed anywhere, from Slack and Discord to Zendesk and Intercom. And we integrate with both customer support and engineering knowledge bases to go beyond the documentation. By sourcing information from across your knowledge base, we can step in and help out before questions get sent into the void of escalations. If you're looking to give your customer support team a super power, come to Duckie!
Duckie
Founded:2023
Team Size:2
Location:San Francisco
Group Partner:Brad Flora
  

Active Founders

Valerie Li, Founder

Cofounder and CEO of Duckie. Prior to Duckie, she has been a senior engineer for 6+ years with expertise in infrastructure. She was a tech lead at Netflix for 3 years, where she led the subscriber growth project that stopped password sharing, which added 8m new subscribers and $200m in revenue (and saved the company's stock price). Before that she was an engineer at LinkedIn, and got her Computer Science degree from USC.
Valerie Li
Valerie Li
Duckie
 

Joel Ritossa, Founder

Co-founder and CTO at Duckie. Former AI Software Engineer at C3 AI, built Enterprise AI solutions. Princeton CS Class of 2020. Solving technical support with Valerie Li.
Joel Ritossa
Joel Ritossa
Duckie
  

Company Launches

Duckie: Your AI technical support assistant 🐥

Quack! We are Valerie and Joel, and we are happy to introduce Duckie, an AI technical support assistant that helps teams resolve issues in minutes.

Problem - Too many support requests, too little time.

Resolving technical issues takes a lot of time, and they are often time-sensitive. Most issues can be solved with better knowledge-sharing. So much relevant information is in your team’s knowledge base, but it’s tough to find.

  • A lot of important information is tribal knowledge stuck in a teammate’s head.
  • Written knowledge is still siloed and scattered across Slack, Jira, docs, everywhere!
  • Once you find the docs, they’re always out of date (who likes writing documentation??).

Solution

Duckie connects to your team’s knowledge sources (i.e. Slack, Jira, Confluence, Sentry, etc) to find relevant information and generate issue resolutions in minutes while writing back to your documentation to keep the knowledge base up-to-date.

Is your customer getting an error message while OAuthing into your product? Duckie’s there to help. Your user is facing an issue using your API? Duckie can handle that. Your new engineer is having trouble setting up a local environment? Leave it to Duckie!

Instantly understand your issue and how to resolve it

When a new issue comes up in your support channel, Duckie responds in the thread with where to look and how to resolve it, with reference sources.

Conversational copilot to investigate with you

Have follow-up questions? Instead of waiting for hours for human responses, Duckie responds instantly and gets you unblocked ASAP.

Keep your documentation up-to-date automatically

Duckie keeps your team’s documentation up-to-date with learning picked up during issue resolution. Duckie also handles post-mortems, status updates, and more.

Our Ask

  1. Book a demo with us to get Duckie live in your channel!
  2. Questions, thoughts, feedback, or want a Duckie swag? Email us at founders@duckie.ai!