Fogbender
Customer support tool purpose-built for companies that sell APIs
Fogbender helps B2B companies support customer teams: think Intercom meets Slack's shared channels.
Today, all customer software is explicitly or implicitly designed for helping individuals, not teams. This is forcing B2B companies - who sell products to teams, not individuals - to augment their default customer support platform (Zendesk, Intercom, Front, etc) with a second, "unofficial", system: Slack's shared channels.
This causes a number of operational and logistical difficulties for both vendors and their customers, resulting in added costs, inefficiencies, and lost opportunities.
With Fogbender, B2B vendors embed a team-to-team messaging widget directly on their customer dashboard, where all users belonging to an account can - with no additional authentication - 1) see a list of currently-open issues 2) participate in conversations with their own team and the vendor, and 3) search all historical discussions.
Active Founders
Andrei Soroker, Founder
I was born in 1981 in Novosibirsk, USSR. In 1994, my family moved to SF. I have a degree in CS from ERAU, where I also earned a pilot's license. In 2013 I started my first company - a team messaging product called Kato (Techstars Boulder '13). We pivoted to sameroom.io in 2015, sold company to NYSE:EGHT in 2017. Fogbender (W22) is a team messaging product focused on B2B customer support. My wife and I are raising 3 kids, 1 dog, 2 cats, and 4 chickens. We split time between Oakland and Truckee.
