Hey YC 👋🏼 - Frank and Eric here from Inari!
Inari automatically surfaces actionable insights and product opportunities from your customer feedback, CRM, and backlog. This helps your team prioritize and build products that users love — without having to sort through 1,000’s of sales calls, support tickets, or feedbacks manually.
Try Inari out for free at useinari.com or checkout our product demo.
The canonical startup advice is “talk to your users” and “deeply understand customer problems,” but executing it is easier said than done. The volume of customer feedback and qualitative data is exploding, living fragmented across hundreds of tools, making it difficult and time-consuming to convert customer data into useful insights and product opportunities.
Without a clear view of what customers are saying, product teams miss out on signals that can improve their product, reduce churn, and drive revenue growth. Missed signals means your engineering team wastes time building features customers don’t actually need.
Inari allows you to explore your customer feedback, convert it into actionable requests, defects, praises, and learnings, then deeply understand exactly what’s top of mind for customers. Each insight gets auto-linked with relevant customer feedbacks and your CRM, so you can measure how frequent and valuable an insight is based on feedback.
Inari unifies your customer feedback from sources like Gong, Intercom, Zendesk, and Slack then automates the tedious process of sifting through it, extracting useful quotes, measuring sentiment, triaging feedback to specific teams, and linking it back to insights and issues (goodbye Productboard 👋🏼) using personalized fine-tuned AI models.
Inari syncs with your Jira and Linear backlog, so you can ingest existing issues then auto-link it to relevant feedbacks and your CRM. This enables product builders to know exactly which company accounts are requesting a feature, its revenue impact based on deal size, then identify and resolve requests and edge cases flagged in relevant customer comments.
Since Inari is connected to customer data and organizes product context, you can generate deep dives, PRDs, and AI prompts grounded in customer needs in one-click. As AI coding tools improve, a key bottleneck to building better features is task clarity - Inari makes it easy to convert customer context into well-defined prompts that steer AI coding tools in generating prototypes.