Inari

Hey YC 👋🏼 - Frank and Eric here from Inari!

TL;DR

Inari automatically surfaces actionable insights and product opportunities from your customer feedback, CRM, and backlog. This helps your team prioritize and build products that users love — without having to sort through 1,000’s of sales calls, support tickets, or feedbacks manually.

Try Inari out for free at useinari.com or checkout our product demo.

Problem

The canonical startup advice is “talk to your users” and “deeply understand customer problems,” but executing it is easier said than done. The volume of customer feedback and qualitative data is exploding, living fragmented across hundreds of tools, making it difficult and time-consuming to convert customer data into useful insights and product opportunities.

Without a clear view of what customers are saying, product teams miss out on signals that can improve their product, reduce churn, and drive revenue growth. Missed signals means your engineering team wastes time building features customers don’t actually need.

Explore accurate customer insights

Inari allows you to explore your customer feedback, convert it into actionable requests, defects, praises, and learnings, then deeply understand exactly what’s top of mind for customers. Each insight gets auto-linked with relevant customer feedbacks and your CRM, so you can measure how frequent and valuable an insight is based on feedback.

Unify feedback, analyze it at scale

Inari unifies your customer feedback from sources like Gong, Intercom, Zendesk, and Slack then automates the tedious process of sifting through it, extracting useful quotes, measuring sentiment, triaging feedback to specific teams, and linking it back to insights and issues (goodbye Productboard 👋🏼) using personalized fine-tuned AI models.

Prioritize product opportunities

Inari syncs with your Jira and Linear backlog, so you can ingest existing issues then auto-link it to relevant feedbacks and your CRM. This enables product builders to know exactly which company accounts are requesting a feature, its revenue impact based on deal size, then identify and resolve requests and edge cases flagged in relevant customer comments.

Accelerate product development and prototypes

Since Inari is connected to customer data and organizes product context, you can generate deep dives, PRDs, and AI prompts grounded in customer needs in one-click. As AI coding tools improve, a key bottleneck to building better features is task clarity - Inari makes it easy to convert customer context into well-defined prompts that steer AI coding tools in generating prototypes.

Get started 💯

• If your product, engineering, or CX team needs to convert overwhelming volumes of customer data into actionable insights and product opportunities, get started today or check out Inari to learn more.
• We’d love any feedback and are always down to geek out about product development. Talk to us about your analysis, product discovery, prioritization, or AI prototyping problems so we can build something delightful for you!