TLDR; Leaping AI creates voice agents for businesses with high call volumes (>100k calls a year). Our voice AI agents are human-like, handle complex workflows, and automate up to 70% of customer support calls while maintaining 90% customer satisfaction. They get better over time.

https://youtu.be/VZMd2VZW8EA

The Problem

Running a call center with humans is expensive.

Current voice AI solutions are either outdated or developer focused. With our solution, we target medium to larger sized businesses that want to have a cutting-edge solution, yet don’t have significant developer resources and want an easy to use platform.

The Solution

Our platform allows the deployment of powerful human-like voice AI agents for any customer support and sales support use case. There is a simple user interface to set up multi-stage agents with simple English prompt instructions for behavior and transitions. Agents can speak in multiple languages (English, German, Spanish, Arabic, etc.) and be plugged into your infrastructure with API connectors. All the calls are recorded and can be listened to and analyzed in our platform.

Our voice AI agents self-improve

Previously, we spent hundreds of hours together with our clients on manually listening to / evaluating calls and testing new prompts. Now, the agent autonomously performs post-call analysis, changes itself and runs A/B tests to improve prompting! We are seeing real day-on-day improvement on the rate of call transfers to humans while being fully hands off!

Case studies

We have been live with our product for a couple of months and currently power thousands of calls daily.

Some success stories:

1. We are working with Hawesko, Germany’s largest wine merchant. They historically had >100 human agents and we are now taking 100% of incoming customer support calls for one of their brands (>1.000 calls per day). In select use cases such as wine purchasing, our voice AI agents have been able to autonomously conduct 70% of conversations without any human call transfer.
2. For another retailer, we ran an outbound campaign on around 1.000 leads that did not complete the onboarding process. Within a week, we were able to convert 30% of leads contacted. When this retailer did similar campaigns in the past with human agents, they achieved the same result, but it took them 5 weeks.
3. We are working with a Jamaican BPO call center that does Affordable Care Act (ACA) inbound / outbound pre-qualification calls. We are now doing >5.000 calls a day for them with our voice AI agents, taking over pre-qualification and handing over only pre-qualified customers to human agents – saving 1 minute per call on every call.

The team

We are Kevin, Arkadiy, and Shraey – we previously worked at Microsoft, BCG, and IBM Research and are now passionate about disrupting the contact center industry.

Our ask

If your company has >10 call center agents or works with a BPO doing phone-based customer support and / or sales, we would love to see if our voice AI agents can help you.

Likewise, if you are connected to someone that might be interested in our solution, we would love to get connected.

Email: founders@leapingai.com