Overstand Labs

The cross-selling engine for enterprise software companies

Active

The cross-selling engine for enterprise software companies

Imagine that your company had an extremely knowledgeable employee who’d been at your company since its inception. This employee would have perfect awareness of all of the product features and workflows, and they know all of your customers. They’ve attended every meeting with every customer and read every single support ticket. They’ve read every word of product documentation and listened to every meeting in which any use case for your products have been described. Senta and Mihir are building Overstand: the AI manifestation of this omniscient employee. With Overstand, no revenue is left on the table due to “not knowing” about an opportunity. Overstand is able to match any expressed customer interest to its entire product understanding, ensuring that opportunities for upsell or cross-sell are clearly identified and surfaced to those responsible for account expansion. If you are trying to upsell your existing customer accounts, email founders@overstandlabs.com to schedule a demo.

Overstand Labs

Founded:2024

Team Size:2

Location:

Group Partner:Michael Seibel

Active Founders

Senta Knuth, Founder

Co-founder at Overstand Labs. Ex-Oliver Wyman, ex-Palantir.

Senta Knuth

Overstand Labs

Mihir Patil, Founder

Co-founder of Overstand Labs. California Native. Ex-Palantir. Faculty @ NYU. Go Bears!

Mihir Patil

Overstand Labs

Company Launches

Overstand - The platform for upselling your enterprise accounts

TLDR: Overstand helps enterprise software teams maximize revenue by reading all customer communication channels (chat, email, call recordings, support tickets) to uncover opportunities for contract expansion.

The problem:

Big tech companies know that one of the best ways to increase revenue is to bring more value to existing customers. But customer account management involves not just sales, but also support, customer success, implementation teams, and so on. Customers might voice problems that are not conveyed in a timely manner (or at all!) to those responsible for expanding the account.

Enterprise software companies are leaving a lot of potential revenue on the table— some offer a whole menu of products, with each enterprise customer only taking advantage of one or a few of the offerings.

The solution:

Overstand is designed to read all customer communications and flag opportunities for expansion of customer accounts. It identifies hidden expansion opportunities that are buried in customer communications by analyzing every single message and comparing it to product docs and even existing use cases at other enterprise accounts.

The team:

We met at Palantir several years ago and both recognized the importance of empowering customer-facing teams to fully understand and sell highly technical and complex products. Mihir was a PM and engineering lead at Palantir and often felt that many existing customers could have further benefited from using his products. Senta managed customer accounts valued in the double-digit millions and often observed challenges associated with upselling into existing accounts.

Asks:

If you’re interested in cross-selling and upselling as a strategy for growing your enterprise account revenue, we’d love to chat! Email us at founders@overstandlabs.com.