Tl;dr: RowBoat is a pre-trained customer support LLM agent that seamlessly plugs into your systems, handles customer conversations, and performs tasks just like an expert human agent would.

Problem

Customer support is one of those rare opportunities for a brand to connect directly with its users. The best brands know this and invest heavily in coaching their human agents to deliver a great support experience.

But when it comes to automated support, most solutions rely on LLMs that aren’t specially designed for customer support and can’t learn from experience. This often leaves users stuck with impersonal and long FAQ-style responses in small chat windows, often missing the help they actually need.

Internal teams might see some early wins with a public LLM + RAG setup, but that progress usually hits a wall fast. Before long, engineers are spending more time debugging common LLM issues instead of focusing on what actually matters: delivering great customer support. As a result, customer satisfaction rates (measured by surveys) get nowhere close to that of human agents.

Solution

RowBoat is built and fine-tuned specifically for customer support

• Pre-Trained: RowBoat is trained on a vast corpus of support conversations and further refined through self-play. It's like hiring a highly experienced customer support agent right from day one.
• Brand-Aligned: RowBoat automatically indexes your public and internal knowledge, fine-tuning itself to align with your brand.
• Continuous Improvement: RowBoat learns from every user interaction. When connected to your user metrics, such as resolution rates, RowBoat critiques its own performance to optimize for them continuously.

… for internal engineering teams to build exceptional customer experience

• Plug & Play: A drop-in replacement for GPT-4+ class LLMs, RowBoat offers immediate improvements in resolution accuracy. Our SmartRAG system readily integrates with your existing Elasticsearch or embedding-based retrieval systems for improved grounding.
• Tool Use & Personalization: Equipped with a library of predefined functions, RowBoat can interact with and perform tasks on internal and external APIs. This makes RowBoat’s conversations highly contextualized to the user.
• Self-hostable: RowBoat can be hosted inside your company’s cloud, especially for privacy-sensitive use cases.

Seamless conversations…

… with continuous coaching

Who we are

We're a team of three engineers who have worked together for the last 7 years. Arjun co-founded Agara, a customer support AI startup where Ramnique and Akhilesh were part of the founding team. In 2021, Agara was acquired by Coinbase, where we built their automated customer support. We have published research and hold patents on LLMs, Reinforcement Learning, embeddings, and customer support.

Our Ask

If your company has a customer support function, we’d love to connect with your CX or engineering team. Please reach out to us at founders@rowboatlabs.com. We’ll bring an LLM agent trained for your brand to our call 😊