Symphony is a conversational AI recruiter that helps companies hire customer-facing roles, all while giving candidates a more enjoyable and supportive experience in the recruiting process. We free up 80% of recruiters' time and see time-to-fill drop to as low as 2 days, which avoids costly downtime.

https://www.youtube.com/watch?v=A6dJYCylNiY

Problem

Recruiters are drowning. Candidates aren’t happy.

Recruiters / Talent acquisition managers have a mountain of admin/screening work to find the right talent quickly. They often get 100s or 1,000s of (mostly irrelevant) applications for each job opening.

When recruiters are drowning, quality, experience, and speed suffer. Lack of quality talent can cause downtime and lost revenue. Candidates suffer because they lack transparency & speed, leading to a poor candidate experience.

Opportunity

Customer-facing roles are the most underserved

Our focus is on customer-facing roles (anyone that interacts with customers). This covers roles ranging from CSRs, customer success managers, and sales associates to healthcare professionals and maintenance & repair staff. They need a mix of technical knowledge, communication skills, and EQ to be effective in their roles, which today is assessed purely by humans in an HR pre-screen. This is the most underserved sector in the recruiting space, bogged down by antiquated tools and manual admin work. They’re also the largest population of workers, making up 60% of jobs or ~100M people.

Solution

Automate the recruiting process and free up valuable time

We evaluate all inbound applications against the custom criteria for the role to surface the best matches. Our AI interviewer, Eve, then conducts live voice screening calls with top candidates - saving recruiters from spending their time on initial screens while removing human bias from the process. These 15-20 minute conversations bring resumes to life, highlighting important traits like communication skills and EQ (both of which are critical for customer-facing roles).

Candidates tell us they feel more comfortable talking with our voice AI interviewer than humans. They are less nervous and can more openly share their experiences.

Symphony then handles all needed admin work, coordinating with hiring managers and candidates to schedule the next interview.

We integrate with all major ATS systems to make it easy for our customers to get started with us.

About the founders

We first met when Murtaza was Shobhit’s RA freshman year at Georgia Tech (go Jackets!). We’ve been friends for over 10 years and grew up just a few miles away from each other in Georgia.

We left our startup jobs about a year ago. Murtaza was VP of growth at Tractable (high-growth Series E computer vision startup) and EM at McKinsey. Shobhit was a tech lead at Valon (Series B mortgage fintech).

We both felt firsthand how recruiting was broken. After we researched the space more, we learned about the massive problems roles recruiting teams, especially for customer-facing roles.

Reach out!

If you’re interested in driving a better candidate experience, hiring better talent faster, all with fewer resources - let us know! We’d love to chat :).

Murtaza - murtaza@getsymphony.co

Shobhit - shobhit@getsymphony.co