Syncly is an AI customer feedback analysis platform. I know you are running a customer-driven product. But do you understand in detail what’s driving negative customer sentiment and what needs to be done to elevate the experience?

Here’s how Syncly helps top B2C companies like:

• Logitech, Boundless, Gamma, and many others

and fast-growing YC companies like:

• Speak, Ello, Navattic, and many others.

The Challenge: Do you know what’s driving negative customer experiences on your product and how to address them?

It’s difficult to get visibility into the user sentiment trends and what can be done to elevate customer experience from a product perspective. Even when you get it, it’s not actionable. Why?

• Product insight is not granular enough: unable to pinpoint customers/customer groups at risk and understand the details of their issues on your product.
• It takes loads of manual effort to read and analyze customer feedback data. By the time you have it, it’s too late. Tagging provides stats but no story.
• Scattered data sources: Difficult to aggregate various customer touch points (i.e., Zendesk, Intercom, Front, gong.io, Slack, Discord, reviews, and many others)

The Solution: Syncly AI surfaces trending/urgent product issues automatically, based on all your customer touch points. Syncly does it with minimal effort from users and provides a granular level of insight on a customer level.

• With Smart Insight, identify the most critical product gaps and issues that hinder customer experience without having to read all customer interactions across multiple channels (Zendesk, Intercom, gong.io, Front, Slack, Discord, reviews, and others).

• Ask Syncly AI to pinpoint the positive and negative sentiment drivers and get instant action items to elevate the customer experience.

• With Customers AI, monitor sentiment trends by account and individual user, to proactively engage with customers with underlying issues before they become at-risk.

  

Learn more use cases

If you’re interested in learning more use cases and getting a free trial:

• schedule a call with Co-Founders at Syncly!