Userlens

AI agents that predicts churn months before it happens.

Active

AI agents that predicts churn months before it happens.

Most B2B churn is preventable - most teams just see it too late. By the time a CSM notices, the champion has already quietly disengaged, key features went unadopted, and the renewal conversation is damage control. The dangerous part? The customer might still be logging in, but they've stopped using what actually matters. Userlens catches all of that months earlier. Our AI agents monitor every user at every account the way your best CSM watches your top five strategic accounts: - feature adoption - usage trends - champion engagement - sentiment shifts in Slack and Intercom - open support issues. When a signal hits (churn risk, renewal, expansion opportunity), Userlens doesn't just alert you. It builds the talking points and deck on top of your team's approved templates and playbook. If you have CSMs, Userlens makes every one of them your best. If you don't have one yet, Userlens runs your book like the best CSM money could buy.

Active Founders

Ankur Dahama

Founder

Co-founder & Engineer @ Userlens

Ankur Dahama

Founder

Co-founder & Engineer @ Userlens

Hai Ta

Founder

Co-founder at Userlens - Guaranteed churn prediction

Hai Ta

Founder

Co-founder at Userlens - Guaranteed churn prediction

Company Launches

Userlens - AI CSM that never misses churn

See original launch post

Hey folks 👋

We’re Ankur Dahama and Hai Ta - co-founders of Userlens.

https://youtu.be/0wsD-3wxkZc

TL;DR

Userlens is an AI CSM that monitors every account like your best CSM monitors your top 5. It catches churn months before renewal, builds QBR decks on your playbook, and tells your team exactly what to say.

Our story

At our last startup (Wudpecker), we had 25K users, 1,000+ customers, and zero idea who was about to churn. We flew blind. Accounts died quietly, and we only found out at renewal. So we built the tool we wished we had.

Userlens - Your 100x CSM that prevents churn

Userlens watches every account the way your best CSM watches your top five.

Is a renewal coming up at one of your accounts? Userlens already knows 5 users stopped using your new AI feature last month, the champion changed roles, and there's a frustration thread buried in Slack your team never saw.

Before your CSM opens the account, the talking points and QBR deck are ready — built on your team's templates and playbook.

It does this across your entire book of business. Every account gets the attention that your best CSM gives your top 5.

Why our customers love us:

Quartr (10M ARR): went from 40 accounts per CSM to 200 — with the same team, all while growing from 1M to 10M ARR in a year. Their NRR has increased by 18% in 3 months with us.
Smartly (200M ARR): their performance of CSMs in customer meetings and QBRs has gone absolutely vertical. We’ve predicted (and prevented) 23 6-figure deals in churn risk already in a month!

Connects to your Product analytics (Posthog, Amplitude, Mixpanel, Segment), CRM (HubSpot, Salesforce, Attio), Billing (Stripe), and Support tools (Intercom, Pylon).

Setup takes a day. And we do up to 3 months of historic data import during pilots.

We lost accounts at our last startup because nobody told us what was happening until it was too late. Userlens makes sure that never happens to you.

For YC companies — free for 3 months. We'll get you set up in a day.

Book demo: https://cal.com/hai-ta-lil5ul/30min-with-hai-cofounder-ycbfl

Know CS leaders at a B2B SaaS company? We'd love a warm intro.