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Callback

Y Combinator LogoS24
Active
aiops
b2b
automation
operations
San Francisco
 
https://getcallback.ai

AI-native business process outsourcing

Callback is AI-native business process outsourcing. We help our customers stay focused on their core business while we use AI to automate tasks like invoice processing, PDF report parsing, and data labeling.
Callback
Founded:2024
Team Size:2
Location:San Francisco
Group Partner:Dalton Caldwell
 

Active Founders

Alan Xie, Co-Founder & CEO

Alan is the co-founder and CEO of Callback. He was previously a product manager at Microsoft and AWS and the co-founder of an entertainment analytics startup. He studied CS at Harvard and Columbia and has an MBA from Harvard Business School.
Alan Xie
Alan Xie
Callback
 

Paulo Bautista, Founder (COO)

Paulo is the co-founder & COO of Callback. He previously managed thousands of delivery drivers and call center agents in the Philippines holding roles like Director of Operations and Head of BizOps. Paulo holds an MBA from Harvard Business School.
Paulo Bautista
Paulo Bautista
Callback
 

Company Launches

Callback - AI business process outsourcing

TLDR: Callback is the first AI-native BPO built using a modern tech stack.

Our software platform helps our customers stay focused on their core business by automating their ops processes with humans in the loop. We’ve handled tasks such as image labeling, invoice extraction, and PDF report parsing — with greater accuracy and speed than traditional BPOs or off-the-shelf software solutions.

Our team

Alan Xie was a senior product manager at AWS and Microsoft, where he built enterprise productivity software used by hundreds of millions of people. He holds computer science degrees from Harvard and Columbia, as well as an MBA from Harvard Business School.

Paulo Bautista was the first employee and Head of Business Operations at Ninja Van in the Philippines, where he managed a team of several hundred delivery couriers and grew the business to 8 figures in annual revenue. Before YC, he ran an 800-person call center as the Director of Operations and Strategy for a late-stage restaurant tech startup. Paulo studied Business Economics at the University of the Philippines and holds an MBA from Harvard Business School.

Why are we building Callback?

As companies grow, they naturally accumulate process overhead involving manual, repetitive operations tasks. Outsourcing these processes to BPOs requires months of coordination, training, and QA — friction that only the largest multinational corporations can tolerate.

We empower companies of all sizes to offload their manual processes onto our platform. Callback is a software layer for business operations that makes your processes more transparent, efficient, and cost-effective.

Onboarding onto our platform is straightforward:

  1. Customers define a specific process workflow as a Blueprint
  2. They execute Jobs based on their Blueprints
  3. Jobs rely on pre-defined automation as well as human QA

Do you have any ops processes you wish you could delegate? Unstructured data that you need to turn into a specific structured format? Email us at founders@getcallback.ai or book time with us here.