Home›Companies›Command AI

Command AI

Y Combinator LogoS20
Active
saas
b2b
chatbot
San Francisco
 
https://command.ai

AI-powered user assistance platform

At Command AI, we believe in a world where the internet “just works” for every visitor, customer, and user. As the internet has become more powerful and crowded, it has become harder for everyone to use. And the solutions we’ve come up with to date — like irritating chatbots and pestering popups — end up being ignored or even annoying users more than they help. We sell tools to software builders and buyers to help them make their software better for users. We call this as our User Assistance Platform, and it comes in 2 pieces: - AI Agent — an AI chat agent that can answer users questions, perform actions for them, and even co-browse with them to teach your interface. - Nudge Platform — AI-assisted nudges, hints, and messages to guide users in personalized ways that don’t annoy them. We do this by optimally delivering nudges based on in-product behavior not just static rules as well as measuring measuring and the extent to which users “rage close” nudges to avoid pestering them. A replacement for legacy Digital Adoption Platforms User assistance translates into concrete outcomes like improved engagement, feature adoption, conversion, and retention, all while decreasing low-value support tickets. We’re used by teams like HubSpot, HashiCorp, Yotpo, Thryvv, and Freshworks.

Command AI
Founded:2020
Team Size:35
Location:San Francisco
Group Partner:Gustaf Alstromer
   
Founders
Vinay Ayyala
Vinay Ayyala
Founder
 
James Evans
James Evans
Founder
  
Richard Freling
Richard Freling
Founder
  

Company Launches

Copilot by CommandBar

Hi there! @CommandBar started out building a natural language interface (cmd+k as a service) for any app. Today we’re launching something that I think is closer to that original vision, of course ✨powered by AI ✨. We’re calling it Copilot 🙃

Copilot (https://commandbar.com/copilot) lets any site embed an assistant that can teach users how a UI works and execute actions on their behalf.

Who is it for

Mainly web apps, but it’s just as useful for blogs and marketing sites too. Anywhere you can embed an HTML snippet. Also works with Wordpress, Bubble, etc.

How it works

  • 📖 Add source content by providing a URL to a marketing site or help center. This gives you an AI chatbot.

  • ✏️ Add other experiences. Zappier-style, wire up API endpoints for Copilot to be able to perform multi-step actions. And create product tours. Then, tell Copilot situations in which users would find them useful. This is the assistant part.

  • 💈 Personalize the widget to look and feel like the rest of your site.

  • 🚢 Ship your Copilot

    by pasting an HTML snippet.

  • 🎁 Extra goodies that come out of the box:

    • Automatically learns based on user feedback what works for users overall and for individual users (e.g. whether users like tours vs. actions).
    • Bot cites its sources, and users can view source docs in Copilot without leaving the product.

Can I try it?

We pre-trained some Copilots you can play around with here: https://copilot.commandbar.com

You can create a free account here: https://www.commandbar.com/get-started.

For anyone else building in the space, happy to answer questions about how we built this!