The AI-native OS for IT
TL;DR: Modern is consolidating the IT function into a single platform powered by secure agents who understand your business. Help desk, access, hardware, on/off-boarding, security, procurement are automated end-to-end inside the channels your team already uses (Slack, Teams, Email, Voice, WhatsApp, Telegram).
Launch video:
https://youtu.be/iSOz7KXU8cY
The problem
We've spent over a decade buying and implementing clunky IT software (ServiceNow, Jira SM, Ivanti, Zendesk), staffing internal teams, and paying expensive MSPs to keep operations running. Seb previously co-founded Frankie/Unmind, Europe's leading digital mental health company (used by Disney, Uber, Lendlease, Standard Chartered, and the MLB). Aleks has been building developer platforms and scaling engineering teams at Wix and Canva, including Wix's first low-code platform.
Today's ITSM platforms take months to implement, need weeks to design rigid automations, can't improve over time, and have always been hard to leave.
So we asked: what would this stack look like if it were AI-native from day one?
What is Modern
An all-in-one secure IT function, Modern splits reasoning from actions which enables the unlock for secure AI in IT.
- Requests are made in the tools where your team works → Slack, Teams, email, voice, WhatsApp, Telegram.
- Agents reason about each ticket, and the actions they take are separate, code-based workflows derived from your SOPs, written in natural language, or installable skills you approve.
- Every interaction feeds Modern to better understand your IT operations so automation coverage compounds over time.
Modern is for you if:
- The Engineering or Operations teams are handling your IT requests
- IT tickets pile up faster than your team can clear them
- Access requests crawl through approval chains (manager → Finance → IT → resolved a week later)
- On/off-boarding is manual, error-prone, and takes time
- Compliance and audit prep means stitching logs together from a dozen disconnected tools
- You’re concerned about security across your growing business
- Hardware procurement and lifecycle still lives in spreadsheets
- Your existing ITSM is rigid, expensive, and hasn't gotten smarter since the day you bought it
- You're paying an MSP for repeatable work that should be automated and running 24/7
We currently see 80%+ automation across IT team requests.
If you're without an IT Team
We'll get you set up, compliant, and running with a fully outsourced IT function. Book a time → https://getmodern.ai.
If you're without an IT Service Management platform
Alternatively we are a completely standalone ITSM platform and would love to help you automate your internal IT/Operational requests. Book a time → https://getmodern.ai.
If you're on ServiceNow, Jira SM, or any traditional ITSM/ESM
We can sit on top of your existing ITSM/ESM platforms and automate 80%+ of the requests that come through these platforms. Live in a day. Book a time → https://getmodern.ai.
Connect with us to follow the journey:
Modern in practice
Modern lives inside the channels your team already uses
They think about the tools and path to resolve the request:
Using secure deterministic workflows built via SOPs, natural language or suggested workflows derived from your data:
Modern builds an understanding of your company’s decisions, actions, personnel and employee requests:
And via this understanding and your company’s knowledge base, more suggestions for both simple and complex resolutions are made:
