Conversational AI purpose-built for financial services
TL;DR
Financial services has always been a relationship business.
- In the U.S., people spend 10 billion minutes a year on the phone with their bank
- Only 60% of customer interactions occur during business hours
- Our customers use Monumint to increase operational capacity by 4x while delivering a 24/7 high-touch customer experience
From opening a deposit account to financing a home or growing a business, trust is built through millions of conversations between financial institutions and their customers.
At Monumint, we're building conversational AI that helps financial institutions communicate with every customer on a more personal level. From account opening and lending to servicing and collections, our AI agents support the entire financial journey.
❌ The problem
Financial services is one of the largest industries in the world.
Each year in the US there are more than 80 million new consumer and small business loans. There are more than 4,500 banks, 4,500 credit unions, and thousands of mortgage lenders, consumer lenders, and fintechs, all aiming to build lasting relationships with their customers.
Despite this, much of the industry still relies on manual customer operations. Teams spend countless hours following up with customers, chasing documents, answering the same questions, and updating multiple systems.
✅ The solution
Monumint is built around three pillars.
Conversational. Customers communicate through voice, SMS, email, and built-in web chat.
Connected. Our AI agents integrate with existing systems including CRMs, loan origination systems, core banking platforms, and servicing software to retrieve information and take action.
Compliant. Every conversation is designed for the regulatory requirements of financial services, including TCPA, fair lending, audit trails, and built-in guardrails.
Monumint makes it possible for financial institutions to build lasting customer relationships at a scale that was never possible before.
Today, we are partnered with some of the largest lenders in the country and have handled more than 5 million customer interactions.
🙏 Our ask
We're looking for intros to banks, credit unions, lenders, and fintechs that want to bring conversational AI into their customer experience.
Email us at tyler@monumint.com or book a demo here.
Let’s build something monumental!
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