Who we are

Penciled (W24) helps physical therapists fill 10X more canceled appointments. Our product is live and in use across multiple PT chains nationwide.

The core of our product is an AI agent named Nicole. Nicole helps patients join the waitlist, maintains live availabilities, and texts and calls waitlist patients to fill canceled appointments. When fully deployed, Nicole fills 79% of cancellations detected and takes an average of 3 minutes to fill an appointment. Therapists using Nicole see a 194% increase in cancellations filled.

The founder, Shawn, grew up helping his mom in her private practice, and has been building tech in healthcare ever since.

The goal and vision

Today, we serve one type of customer (physical therapists) and one use case (filling cancellations). As we grow, our product will start to expand patient-facing use cases (scheduling, intake, billing, etc.) and outpatient market segments (behavioral therapy, dental, vision, etc.). For now, though, we are focused on cracking the PT go-to-market and building core feature sets which are the foundation for the great customer relationships needed to ultimately expand use cases.

Our goal is to make the most robust patient engagement AI agent which can automate most patient-facing, time-intensive tasks between patients and front office staff.

Funding

Penciled (YC W24) has raised over $2.6M from Y Combinator, Initialized Capital, and healthcare startup founders like Derek Lo and George Hadjigeorgiou.